Software Entitlements

[Brian Sorensen]

Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items.

We have a list of custom built in house software and want to create a request catalog for these things

The idea is that the following would occur, and this is where I am lost

1. I add all the software pieces into the Software Models, and Entitlements

2. User goes and requests access to X software, and there is an approval flow

3. Once they are added, we add them to the entitlement tab on the software entitlement

Then when they leave the company

on the offboarding form we add a section that shows entitlements, so we can notify the product owners to remove them

Here is what I am getting stuck

My initial thought was I load all these things and make a select box that references the alm_license table, but when I do that, it says nothing found. But I have data there

Then the other option is I make a bunch of checkboxes

and we have to go an manually entitle a user (seems like in a day of automation, this is time consuming)

Once a user gets the approval, how can I just add them to the entitlment?

any help is appreciated. 

[dreinhardt]

Hi @Brian Sorensen,

I would recommend to use user/device allocations per entitlement, and this feature is also available with the foundation plugin -> Create a Software Asset Management Foundation plugin entitlement allocation in classic

Based on the two M2M tables alm_entitlement_user / alm_entitlement_device is easy to identify the user, all linked entitlements and the product owners per entitlements.

Best, Dennis