How to integrate ServiceNow ITSM and SPM
We want to integrate ITSM and SPM. For example, I receive a user ticket and can then turn it into a task under a project. I didn't found the way to transfer a service request to a project task. Thanks.
Forum Posts
Blacklisted software - urgent
Hi All! One of the customer have approximately 150 authorized software and they are insisting to build a funtionality to blacklist each and every software outside their authorized softwares. If any software other than authorized ones is installed on ...
difference between IT Asset Management and Asset Management
I'm sorry, but I want to know what is the difference between IT Asset Management and Asset Management. But I can't find relevant information.Thank you very much if you can help me
Resolved! SAM Pro: How does grouping reconciliation results by Country work + ACL question
Hi SAM Superheroes,Two related questions:1. I'm in the SAM Pro implementation where grouping reconciliation data by Country is likely to be important. I know there is a system property: com.snc.samp.recon.group that I can set to Country.But what data...
SAM and Software Catalog
Hi, one beginner question, how the SAM and the Software Models and Catalouge is being linked to each other? It seems I'm a bit blind. Best regards, Frank
Agent Client Collector - uninstall software
Hello,Can the agent client collector remove software without the need of third-party tool? Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package? Thanks in advanced by your support!
Windows Server licensing in ServiceNow SAMPro
Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses. Also I...
Resolved! Help needed - SAM - Bulk User Allocations
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
Help needed on adding custom software products into content library.
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
LOOK UP MULTIPLE CHOICE -VARIABLE
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
Resolved! Software Model Source field in Software Installations table
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
Maintenance Entitlement Not Shown in SAM Workspace
Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
How are software models, application models, maintenance models, contracts, software entitlements, and software assets related?
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
Resolved! Does "Create CI on insert" business rule prevent duplicate record insert in asset management?
Hello experts! Does "Create CI on insert" business rule prevents duplicate inserts? We have this BR enabled, but still when we try manual and Insert and Stay record creation, the system is NOT prevent from creating duplicates for any process. Any ide...
SCCM for SAM Pro: issues with imports of software installs and software last used data
Hi SAM Pro Superstars,We're implementing SAM Pro for a client who has SCCM 2016 integration up and running (migration to SCCM Service Graph Connector is out of scope). We ran sanity checks on data we see in ServiceNow in cmdb_sam_sw_install and cmdb_...