Recently our team has implemented Software Asset Management Professional and the Software Usage import. We created a reclamation rule and added in any missing product processes that may have been missing. After our first import we noticed a huge gap ...
Hello All, Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!
Hi All, I want to get the Location field and copy in work notes on incident form . I know I can write with BR. but I would like to write with Script include. I wrote the this script include and BR. but it does not work. can you help me please . Scrip...
I've recently been told that our SAM Team is manually reassociating entitlements when a contract is renewed. This strikes me as something that should be automated on contract renewal as opposed to a need to reassociate. Can anyone provide some best p...
Our Customer is now implementing SAM Pro to manage virtual desktop using VMWare Horizon. They have some question:They use non-persistent VDI and the turnover is very high, they recreate VDI’s every days so they want to have “best practice” on this. I...
Hi All, I need help on the import set -> Import set row. For few rows it shows "empty" (as shown in the screen-shot). Not sure what is the reason for this as for rows even with error has Import set row updated.Can anyone help to understand why it sho...
Hello All Customer is in Sandiego version of SAM Pro and we are planning to upgrade to SAM Enterprise.Could someone help me with the below ?We have entitlements loaded and software models published in catalog.What is the impact ?What is the procedure...
Hello, I'm looking for any documentation regarding SAMP jobs from [sys_trigger] table. Can't find anything about them in documentation or community.SAM - Content File ManagerSAM - Daily JobSAM - Data CollectionSAM - Generate Data For Software Lifecyc...
Hi ,Software Installed (cmdb_software_instance) table still have data after SAM installed and Migrated software installation data.So now it duplicate data of Software Installations [cmdb_sam_sw_install] or we need to retain the data?Can we delete the...
Question on SW model suites. Wil the software install conditions applied on the Parent SW Model automatically apply to the Child SW Model? Or does this need to be setup individually on the Child SW Model?When an install is detected through DMAPs for ...
Hi Experts, Background: I have activated the OOTB Business Rule "Create CI on Insert" on Hardware Asset table which creates a corresponding CI whenever a new Hardware Assets gets created in the "alm_hardware" table. It also creates a duplicate CI if ...
Hi All, We have a requirement from our customer to make the import shipment notification feature to be enabled for the Asset managers (role = asset) , currently the feature is only available for admins. Has anyone achieved this? Any suggestions ? R...
Hello All I have SAM PRO and in San Deigo version .I can create a rule based on Publisher and Product Field however how will this work when same product and publisher have multiple versions ?Does it make sense to have the display name so that you can...
Good day everyone, I'm very new here and am posting my first question to ask the forum and seek advice. My company adopts the much preferred Agile working environment where employees have a choice to work from home a few days in the week. In the off...
Hi We are looking at directly integrating BMC ADDM to ServiceNow using the BMC Helix provided ServiceGraph. We are seeking some references of companies that are already using this to understand how well it works, any gotchas and suggestions. https:/...
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