Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
Hello, I'm currently in the process of developing a non-standard software request using the automated workflow. The problem I have is there is a team which is crucial in the approval process that does not want to be a resolver group in ServiceNow.I ...
Hi Team, I have created the direct integration profile for MS 365. And I got the OAuth token as well in REST message. And I ran the "SAM - Import User Subscriptions" job, Job status changing to complete within a second and I couldn't see any automati...
When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag. I believe the right answer is Serial Number based on my current PDI instance, others menti...
Hello community, I want to use ServiceNow / SAM Pro to help me perform internal audits on out software Is there an easy dashboard or way for me to track or see software /products that have been non compliant over a set period of time ie see a softwa...
Hello everyone,We are managing all of our software licensing in SAMP. All except ServiceNow!Has anyone managed to workout how to:1. get the licensing information, users with assigned licenses, usage, etc2. build the entitlements. The last question of...
How we can change it to Not Licensable ( refer screen shot below)
Hi Team , We have some retired license metrics that needs to be replaced by normalized metric. But while performing this in existing software entitlements SNOW is giving out a warning about deletion of existing Device allocations and User allocations...
What is the difference between Product type = Child and making a SW Model a suite component of another SW Model?I get that being a suite component we can readily see the relationship to the suite parent SW Model. And despite having Product type = Chi...
Hi Can someone please let me know when are we going to see Project/Visio usage data like there is for all other M365 apps usage data?? I heard it was EO 2022 but now we are in 2023 nearly the end. ThanksNeena
Hello Expertise, Can able to save a draft when raising a request on SP, just in case the user does not have all the required information at that time. Is this possible?
Hi All, We are currently in the process of integrating SAP (on-premises) with ServiceNow SAM Pro. Our client employs SAP ERP without utilizing S4HANA. The available documentation appears to be tailored to S4HANA, so we are seeking guidance on procedu...
Hello all, I'm hoping to get some guidance from the experts here. I've been asked to enrich the data from Qualys assets into ServiceNow CMDB. We're using the Qualys CMDB Service Graph connector to do this. 1.3.1. I've set up connection together with ...
Hello, I am trying to enter in the new entitlement for Snagit 2024, and while my organization is still new to SAM, this has not been an issue in the past. I create the entitlement, enter the PPN according to our invoice, Service Now populates the for...
