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Has anyone implemented SAP license management in SAM Pro?

I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...

Mike Whalley by Tera Contributor
  • 3093 Views
  • 7 replies
  • 2 helpfuls

CSD 2.0: Order client software flow issue

Hi Experts,We are creating Software catalog items for the SCCM applications.Order client software is an OOTB flow, when I open flow in flow designer I get the below error messageAction [34] (Create Record) references catalog variables that don’t exis...

NS16 by Mega Sage
  • 824 Views
  • 1 replies
  • 1 helpfuls

Stale Software Licenses

What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?

Currency in Software Asset Workspace

Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...

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Resolved! Inactive computers in the License Workbench results

Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...

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ladrake by Mega Expert
  • 5506 Views
  • 12 replies
  • 11 helpfuls

Resolved! SAM - Excel template for bulk import

Hello all, We are setting up SAM processes in our organization, and we are currently doing an inventory of our software and entitlements. We are planning to use ServiceNow in the future as a SAM tool. Can someone please provide me the Excel template ...

MLENZO by Mega Contributor
  • 2287 Views
  • 2 replies
  • 2 helpfuls

Resolved! Reclaim user subscriptions in Software Asset Workspace

 In the Software Asset Workspace, is it possible to reclaim a set of user subscriptions (only the ones on a filtered 'Removal candidates' list)?The docs for 'classic' says:To reclaim a set of user subscriptions, specify your Search filter criteria an...

h_21 by Tera Contributor
  • 1144 Views
  • 1 replies
  • 1 helpfuls

Resolved! Software Asset Management Process Architecture Overview

Dear community,I'm new to this topic and slowly reading into the SAM topic.I found this slide on SAM architecture. My Question is just:Can somebody explain the difference between the dotted connector/arrows and the solid line? 

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Linh Hoang by Tera Contributor
  • 2482 Views
  • 5 replies
  • 4 helpfuls

Software End OF Support Lifecycle phase Different

Hi Team, I am trying to understand the deafferents between software lifecycle phase showing in [sam_sw_product_lifecycle_report]. If any documents available from SNOW that would be helpful to understand for further understanding.  Thanks,Nagarajan. 

Unplugging Flexera Data Platform integration with Servicenow

We are about to start a project to implement HAM/SAM pro (enterprise). The company has been using FLexera Data Platform to normalize models. Now, we need to unplug Flexera Data Platform which was installed using an update set on ServiceNow for normal...

Arturo by Tera Contributor
  • 1246 Views
  • 1 replies
  • 1 helpfuls

Resolved! Software Installations Normalization criteria

Hello Team, During a recent review of Adobe licenses compliance, we found some installations of Adobe Connect. The Customer we are working with has not purchased licenses for this product and is not planning to do so. The Content Service normalizes A...

LygiaF by Tera Expert
  • 963 Views
  • 2 replies
  • 1 helpfuls
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