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What is AMDB in Servicenow?

Hi, Got an POC on AMDB,  can help me with any Product documents is available in Servicenow? Wanted to learn What is AMDB in Servicenow? How it is configured in Servicenow?

SAM - Software Models

I am importing the entitlement data with all mandatory fields including Publisher, Product, Version, Edition, Platform, and Language, and not with PPN. However, import is not successful with the following error.   Multiple reasons for error: Publishe...

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I NEED TO DO THE INTEGRATION WITH SERVICENOW

Hello All i want to understand can we do the integration of servicenow tool with following different tool is it possible. any one have any idea please let me know. i search on google lot but not exactly solution got if you know anythink about any too...

Appropriate use of Subscription/User Subscription

Are there any suggestions on when to use the License Type - Metric Group - License Metric selections of  Subscription-Common-Per User  vs  Subscription-Subscription-User Subscription. Is the use of either pre-determined by software models? Thanks    

ritahester by Giga Contributor
  • 719 Views
  • 3 replies
  • 1 helpfuls

How can I pull a list of all software installed in environment?

We are trying to pull a list of all software installed in our environment and are having difficulties. Is there a way to pull this list without it pulling each install instance? We have tried exporting the software installations and manually removing...

Megan Barber by Tera Contributor
  • 1971 Views
  • 2 replies
  • 0 helpfuls

Create CI or Asset first assuming you are implementing Discovery?

Assuming you are implementing Discovery, do you first create the Assets first which inturn create the CI using OOB business rule ‘Create CI on Asset Insert’ and then let Discovery update the remaining CI attributes? or  Do you discover the CIs using ...

Suggy by Giga Sage
  • 1302 Views
  • 1 replies
  • 1 helpfuls

What is the Best practice to create CI manually, involving IRE?

Today users are creating CI's manually in the instance and there are duplicate CIs because of that. We want to restrict creation and allow only updates. We are looking for alternate way - something like creation of CI via Catalog item or writing a Bu...

Suggy by Giga Sage
  • 892 Views
  • 1 replies
  • 0 helpfuls

Software Entitlement Import Template Additional Fields

Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...

Tom Frasure by Tera Contributor
  • 966 Views
  • 4 replies
  • 0 helpfuls

Is ServiceNow SAM Pro has a dependency on ITOM

Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek   

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