Software Inference Suite on SW Installations

[tony_1989]

Hello,

after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean:

I simply need to cover some SW Installations with the License of a Suite Parent, I've put on the  Software Model "Microsoft 365 Enterprise E3"  , the SW Model ""Microsoft HEVC Video Extension" as a Suite Child with Inference Number = 1, meaning that at least 1 SW Installation is needed to use the License of the Suite Parent but , that's the strange behavior: on the SW Installation records only for a minimal part of them the Inferred Suite is calculated ( with Inference Level '999' ) , for the rest nothing is calculated and that's happen for all SW Installations of all SW Models with a Parent Suite, despite there are rights available on the Suite Parent.

Can someone help me to understand the reason of this behavior? This has an high impact because for SW that have SW Installations I cannot infer the Suite and thus use the License of Suite Parent. to cover the SW Installation.

Thanks

Antonio

[dreinhardt]

Hi @tony_1989 ,

could you please check the „software models result“ for each installation? This column should give you more insights where the installs are assigned to and based on this, you could check if any other software model is consuming this product.

I would also recommend to the review the mentioned model of the product in the SAM workspace to see if any „install required actions“ etc his blocking the correct assignment based on the suite setup. Ensure all discovery models for this product are normalized as expected.

Best, Dennis