Software Inference Suite on SW Installations

[tony_1989]

Hello,

after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean:

I simply need to cover some SW Installations with the License of a Suite Parent, I've put on the  Software Model "Microsoft 365 Enterprise E3"  , the SW Model ""Microsoft HEVC Video Extension" as a Suite Child with Inference Number = 1, meaning that at least 1 SW Installation is needed to use the License of the Suite Parent but , that's the strange behavior: on the SW Installation records only for a minimal part of them the Inferred Suite is calculated ( with Inference Level '999' ) , for the rest nothing is calculated and that's happen for all SW Installations of all SW Models with a Parent Suite, despite there are rights available on the Suite Parent.

Can someone help me to understand the reason of this behavior? This has an high impact because for SW that have SW Installations I cannot infer the Suite and thus use the License of Suite Parent. to cover the SW Installation.

Thanks

Antonio

[tony_1989]

Ok thanks, I opened it and I'll let you know.

[PhuL]

Hi, how did it go? Did servicenow respond with any updates? I'm currently having the same problem. It works on per user but doesn't work on per subscription, I think there is a step/part missing but I can't seem to find it.