Software Installations - last_used date

[Patrick Quinlan]

We have SAM Pro and we're utilizing the Service Graph Connector for SCCM. Our Software Usages table is populating and shows a last used time. Our Software Installations table is populating as well, but the 'last_used' field on that table is NOT populating. 

I don't see anything that is misconfigured. 

How does the 'last_used' date in the Software Installations table get populated?

[Daniel Slocum · Accepted solution]

Hello Patrick,

The SW Installations table's last_used attribute is not populated by a ServiceNow discovery source. Please see the SW Installations Table Attribute Review article I created, which documents each attribute in that table. The excerpt from that article below is what is documented for Last Used.

Last used (last_used): The date the software was last used. Important note about this value: ServiceNow discovery products and plugins do not populate this value. Instead, they write the last used date to the Software Usage (samp_sw_usage) table, which is leveraged for Reclamation. There is an API available to write values to the Software Usage table from other data sources. If you wish to utilize this attribute, which is most often left blank, you’ll need to customize your discovery source integration to do so.

[Amit Sharma7]

Hi Daniel, 

I am in similar situation, where we are retiring "snow" and bringing in SAM Pro. 

snow has a capability that it can fetch the data when the software as last used, does SAM Pro has this capability or any discovery tool like agent based ?

At present we have MECM instead of SCCM but not capturing last used date of software.

Could you please guide?

Thanks

Amit