Hello everyone,I have encountered an issue with the "sam-generate data for software lifecycle" scheduled job in our ServiceNow instance. I noticed that there are 19 scheduled jobs with the same name still in progress, spanning from two years ago to t...
Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...
I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...
Hi, I have the following Situation. We do not have M365 E3 as a product in the Admin Portal.We just have Office 365 E3 and EMS E3. I set up the Software Model so that EMS E3 and Office 365 E3 are mandatory for the Suite. It works well despite for som...
In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
In TRM request form Publisher (reference field)is consuming lot of time to fetch the list. Publisher has 45k records it is referencing to company table and it is using Advanced reference qualifier, In client instance while searching it shows the info...
Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...
I am working on installing and configuring SAM Pro, specifically the SaaS License Management. I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created th...
Hello team, I have created one entitlement with PPN for visio online, now as per PPN the license metric is user based license. When i run reconciliation my visio online unlicensed installations gas no effect of this entitlement but when i changed it ...
Hi Experts, I have a requirement wherein I need to link multiple entitlements to one software model automatically. I have enabled "Automatically create software models for all 'licensable' products" and "Automatically create software models for all '...
Hello Everyone, We recently enabled automatic creation of software model for "Not - Licensable" product type and post that we see that software models are being created for Patch, Child & Drivers too which we don't actually want to manage. Is there a...
Hello, I am creating entitlements for Visual Studios. Visual Studio has rights to access Azure DevOps. Visual Studio comes with a Azure DevOps Server license and Azure DevOps User CAL licenses. How would I document this? Would it be a Suite Compo...
Opening a record of 'Removal Candidates' gives us an option of "Closed Skipped" - could anyone please tell me: 1. the usage/functionality of this option? 2. Using this option will not proceed with the further stages (highlighted in the pic), isn't it...
Is SAM capable to check if a user is using web-based applications like Miro. I cannot get the data with the SaaS spokes. The use case is that some users create their own accounts with a credit card. I want to know who is using a browser based applica...
Hi, I have a client who wants to reconcile and report based on a custom table called 'Region (u_region)' which is populated with countries and groups of countries like Europe, Asia, etc. So, there are not using the OOB table for Regions. I have adde...
