Hi,We have a number of entitlements for the Adobe Single Apps pro. The integration is set up and the subscription information is retrieved correctly in ServiceNow. However when looking at the compliancy status of the software model, the following is ...
Hello, I want to understand how the consumption works for Adobe single app pro products: Example: We have purchased 100 Adobe single app pro licenses and we are using products like the below list. DreamweaverIllustratorInCopyInDesignPhotoshopXD ...
Hi,Does anyone have any gudiance as to how I can pull dates of when an installed application on a Windows Server was last used and who the logged on user was at this point in time? Thanks, Mike
Hello All, I am getting the below error for DocuSign integration profile.OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token. Please help with this.
Hi there! Here is my catalog item flow that creates 2 records on 2 different tables.However when we have a catalog item a REQUEST and RITM are also produced. I need to implement a functionality that will update related requests and RITM when 'Expens...
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
Hello, I am working on a functionality that will disable users from editing records once they are submitted. I set everything to read only so on a form it is impossible to edit values: however, in the list view it is still possible to modify the va...
Hi, How to implement SAM Pro ?What are the best practices of SAM Pro ?if any one having document about SAM Pro please share with me. Thank You.
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Hi Team, We have our organization-developed tool which brings the entire CMDB and its relationship data. ( Processes, Mac , Software Installation etc ) This supports REST API and we need integrate this with servicenow from the scracth . Pls help to ...
Hi Everyone,We have a requirement to auto populate assets from discovery tool (block 64) into SNOW.Please let me know the procedure or any helpful resources on this.Thanks in advance!!
Hi Everyone, We have a requirement wherein we have to get all the asset details from Block 64 into ServiceNow. I needed your help in :1. what is the procedure for integrating block 64 with SNOW.2. What points to take care while integrating Kindly let...
Hi Team, I am aware that we can populate Software Usage records using below ways in samp_sw_usage table. Can we populate this software usage records using Agent Client Collector (ACC) discovery? I couldn't see any records in software usage table afte...
Hello, How can I investigate what rule is applied that sets 'status' and 'requested' to non readonly as an admin: when I impersonate a non admin those 2 fields are readonly: I have checked the UI policies there are none that set these fields to edi...
Hi SAM Community,I am new to SAM and struggling a bit with following issue:I found that registry keys are discovered and imported as software installation.Some of them are normalized by the system to the licensable product (normalized or partially no...
