Steps to make the product complaint.

[akguj]

I

I would like to understand the steps required to make a Windows product compliant from a Microsoft publisher perspective. Could you please guide me on the process involved?

Additionally, it would be helpful if you could specify the relevant tables or areas that need to be reviewed to ensure compliance.

I would appreciate a detailed explanation of the steps and best practices to follow.

[pr8172510 · Accepted solution]

Hi @akguj,

 Microsoft/Windows products become compliant only after proper normalization, entitlement mapping, and reconciliation are completed.

1. Verify Software Discovery Model
   Table:

cmdb_sam_sw_discovery_model

Ensure:

• Publisher = Microsoft
• Product normalized correctly
  2.Verify Software Model
  Table:

cmdb_software_product_model

Check:

• Publisher populated
• Discovery model mapped
• Product normalized
  
  3.Verify Software Entitlement / License
  Table:

alm_license

Ensure:

• Correct software rights exist
• License metric configured
• Entitlement linked to product
  
  4.Verify Installations
  Table:

cmdb_sam_sw_install

Make sure installations are discovered properly.

            5.Run Reconciliation

             Navigate:

Software Asset → Reconciliation → Run Reconciliation

Select:

Microsoft Publisher

6.Review Compliance Result

Check:

• Product Compliance
• License Position
• Over/Under Licensed status

---

 Tables

Purpose Table

Discovery Models	cmdb_sam_sw_discovery_model
Software Models	cmdb_software_product_model
Installations	cmdb_sam_sw_install
Entitlements	alm_license
Compliance Results	samp_compliance_result

---

Common Reasons Compliance Fails

• Publisher missing
• Product not normalized
• No entitlement/license rights
• Discovery model not mapped
• Reconciliation not run

---

compliance is calculated through:

Normalized Installations
        +
Software Entitlements
        +
Reconciliation
        =
Compliance Position

• Use Content Library updates
• Normalize software first
• Run reconciliation regularly
• Maintain proper publisher/product mappings

[akguj]

Hello @pr8172510 
Thanks for you reply. I have checked but entitlements are not available for above ask.
Could you please tell me for below product i.e. Visio Professional. I can see entitlement and Remediation option are also available. Please explain the steps for below.

[Tanushree Maiti]

Hi @akguj 

Product : Windows server

Windows server license compliance

Product: O365

Microsoft 365 or O365 License Compliance and Optimization on ServiceNow SAM