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SW. Normalization result arent written back in the SW.installation table

FranckM
Tera Contributor

Hello Guys,

i have a strange situation in the SW. installation table.

a lot of software install, are normally normalized that the corresponding discovery models maps to a Software modell, however in the software install table, the results arent written back. 

There, the column "normalized" is always False and the softwaremodels arent written back. The column "software model result" is always empty.

 

Regards

FT

1 REPLY 1

dreinhardt
Kilo Patron
Kilo Patron

Hi @FranckM ,

 

please check the following- https://www.servicenow.com/community/sam-articles/software-installations-table-attribute-review/ta-p...

 

Field „Normalized“ is deprecated 


Software model result (software_model_result): A reference value to the Software Model Result where the software installation was used. This value is generated by the reconciliation process

 

 best, Dennis

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