'Undetermined' Reason under Installs requiring action
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12-10-2024 11:58 AM
Hi community,
The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action?
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12-11-2024 01:10 AM
Hi @Noelinho1
Unfortunately, this "undetermined" result indicates that SAMP cannot clearly identify the errors and the range of possible issues is unfortunately very large. In this case, I always open a ServiceNow case. This has already resulted in an enhancement, for example, and ServiceNow itself has expanded error detection.
Please keep us posted!
Best, Dennis
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12-11-2024 06:29 AM
Thanks @dreinhardt - appreciate the quick response. I'll open a HI ticket and see what SN says. I'll update when I get a resolution from the SN team.
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06-03-2025 12:30 AM
@Noelinho1
Hello,
Did you get any resolution from Hi ticket
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06-03-2025 10:57 AM
Hi @NarsimhaMurty1,
Esch undetermined issue could be customer specific, depending on the CMDB data quality. Please raise your own ticket.
Best, Dennis