'Undetermined' Reason under Installs requiring action

Noelinho1
Mega Guru

Hi community,

The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action? 

 

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4 REPLIES 4

dreinhardt
Tera Sage

Hi @Noelinho1 

 

Unfortunately, this "undetermined" result indicates that SAMP cannot clearly identify the errors and the range of possible issues is unfortunately very large. In this case, I always open a ServiceNow case. This has already resulted in an enhancement, for example, and ServiceNow itself has expanded error detection.

 

Please keep us posted!

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Thanks @dreinhardt  - appreciate the quick response. I'll open a HI ticket and see what SN says. I'll update when I get a resolution from the SN team.

@Noelinho1 
Hello,
Did you get any resolution from Hi ticket

Hi @NarsimhaMurty1,

Esch undetermined issue could be customer specific, depending on the CMDB data quality. Please raise your own ticket. 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.