'Undetermined' Reason under Installs requiring action

[NoelinhoN]

Hi community,

The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action? 

 

[dreinhardt]

Hi @NoelinhoN 

Unfortunately, this "undetermined" result indicates that SAMP cannot clearly identify the errors and the range of possible issues is unfortunately very large. In this case, I always open a ServiceNow case. This has already resulted in an enhancement, for example, and ServiceNow itself has expanded error detection.

Please keep us posted!

Best, Dennis

[NoelinhoN]

Thanks @dreinhardt  - appreciate the quick response. I'll open a HI ticket and see what SN says. I'll update when I get a resolution from the SN team.

[NarsimhamurD]

@NoelinhoN 
Hello,
Did you get any resolution from Hi ticket

[dreinhardt]

Hi @NarsimhamurD,

Esch undetermined issue could be customer specific, depending on the CMDB data quality. Please raise your own ticket. 

Best, Dennis