Hi Experts, Need suggestions on below: 1. When Onboarding / Offboarding an Asset, what should normally be created? A Service Request or a Change Request? Please suggest. Onboarding - 1) CI is already procured and present in network. It is just need t...
Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...
Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...
Hi, We are implementing Asset RMA process. When selecting the Replacement of a defective Asset the Replaced Asset should be entered in the Asset Received tab. This is fine but: The Asset that is received as the replacement of the defective Asset shou...
Hi All, I have an entitlement for windows server 2019 datacenter, in which minimum attributes I have set 16, but as soon as reconciliation is completed when I check the license metric result it is licensing the VM not the host there are many VMs on t...
Hello all,the topic Java SE and the since 2019 newly introduced license conditions for Java SE 8 Update > 202 are surely known to most of you here. For all others, the following link is a very good introduction to the topic Oracle's Java licensing ch...
What is the ITAM CI Usages (itam_ci_usage) table used for? I see that it is populated by the SAM/CI - Populate Licensing Data scheduled job that uses the SAMLicensingUtility script include, but the job seems to cause serious performance issues. What ...
At what point in the hardware lifecycle do software installs stop counting toward license compliance? We are having issues with our machines with states of in stock or retired still showing up on our license compliance. Is there a way to set what sta...
CI field is blank for asset records. Any suggestion will be much appreciated. Thanks in advance!
Hi folks, Discussing with a customer to implement HAM and i've been trying to find some best practice of 'where do we start'. Customer is very immature and basically managing their assets manually, excel spreadsheets at best case. Related to the matu...
Hi all, I have a situation where while discovering Linux servers, OT assets are created in cmdb_ot_entity table. I am trying to understand why it is happening. Here is what I did to recreate the case. I got a Ubuntu VM , created a new non root user ...
Our Windows Core Infrastructure Services (CIS) DataCenter license allocations have been established now for quite some time with our VMWARE clusters having CIS datacenter licenses Allocated In Use. Recently something has changed that caused ALL of ...
Is there a way to create custom publisher packs for SAM pro? If so, how is this done? I have researched and could not find any answers on this. Any help is appreciated, thanks!
Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...
I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have be...
