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SCCM 2016 Software Edition Data Source Not working

Hi Team, Can anyone please explain, how sccm 2016 software Edition data source will work? It is not fetching any data from sccm database. OOB query: /*Table name and the query below should not be considered as the final query that executes. The final...

Santosh M1 by Kilo Explorer
  • 1320 Views
  • 8 replies
  • 1 helpfuls

Distinguish between Adobe Acrobat 2017 Standard vs Professional editions

We have a variety of Adobe Acrobat 2017 Standard and Adobe Acrobat 2017 Professional installations in our environment discovered by SCCM.  It appears as though there is no way to distinguish between the two when discovery models are created and norma...

boba by Giga Contributor
  • 2443 Views
  • 13 replies
  • 0 helpfuls

Software Asset Reconciliation

Hello Guru, I am new to Software Asset Management and trying to explore/understand it. and need your help here. i'm trying to test how is the SAM flow and how it works. My understanding is we can mapp our (discovered) installed software with the SAM....

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bharath10 by Mega Expert
  • 1573 Views
  • 6 replies
  • 0 helpfuls

Asset tag benefits and population

Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks

shank1 by Tera Expert
  • 2589 Views
  • 2 replies
  • 2 helpfuls

Resolved! How are Software Models created in Software Asset Management?

Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...

snow_04 by Giga Contributor
  • 7771 Views
  • 10 replies
  • 16 helpfuls

Resolved! Metric Attributes - Software Asset Management

Hi, We know that Metric Attributes are created atuoamtically on the SW Model based on the License Metric chosen on a related SW Entitlement record. When I created an Entitlement for 'Microsoft Windows Server 2016 Datacenter Windows', below 4 Metric a...

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Samantha Sam by Tera Contributor
  • 1215 Views
  • 2 replies
  • 0 helpfuls

SAM Pro - Software entitlements and Publisher Part Numbers

Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...

Kevin Dsouza by Tera Contributor
  • 2589 Views
  • 3 replies
  • 0 helpfuls

Resolved! Software Entitlement Import functionality in SAM professional

Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...

shank1 by Tera Expert
  • 2182 Views
  • 10 replies
  • 2 helpfuls

End Of Life Dates for Hardware and Software

Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now.   So for example - if I want to know the ...

How is the 'Cost' field on the 'alm_asset' form populated?

Currently our Cost field (SN field 'cost') on the 'alm_asset' table is Read-Only, which seems to be an OOTB functionality. We also have all of our assets tied to product models, where you can edit the 'Cost' field with a currency value. However, when...

Core Infrastructure DC & Std Suite consumption

We are licensed for Core Infrastructure DC Suite and Core Infrastructure Std Suite and we have created the software models using the PPN nos. 9GS-00134 & 9GA-00312 respectively which takes the product as "Core Infrastructure Suite". But the software ...

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