Users on software usage table are not getting updated
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12-13-2024 09:16 AM
Hi Team,
When the scheduled job runs daily, we need the users on the software usage table to get updated.
There are some out of the box scheduled jobs and script includes in the Software Asset management scope to update the users. But they seem to be not working.
There is one OOB script include called "SAMSaasSubscriptionUtils" which is called by two below defined Scheduled jobs :
"SAM - Collect Microsoft 365 Usage" to update the users on the Software usage table.
"SAM - Import M365 User Subscriptions" to update the users on the Software subscriptions table.
But both the scheduled jobs are updating the users on Software subscriptions table, the users on Software usage table are remained as empty.
As we debugged the scripts, we understood that it is trying to take the "user principal name", gliding the user table for the name and updating the respective tables. (attached few images for reference)
Not able to find the root cause to this.
Would be great if anyone can help understand.
Thanks in Advance.