ServiceNow SAM - File .exe discovery & software installation table

DarOB
Tera Contributor

‎12-13-2024 03:47 AM

Hello,

 

As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected behaviour.

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dreinhardt
Tera Sage

‎12-13-2024 03:57 AM - edited ‎12-13-2024 03:57 AM

Hi @DarOB,

 

1) if the "java.exe" is a running process, it will be covered and processed by Oracle GLAS - Oracle Java process discovery - Oracle Global License Advisory Services (GLAS) data collection

2) if the discovered "java.exe" is not yet part of the content library it will be processed by File-based discovery as "unidentified file set" and need to be normalized manually. File-based Discovery. The normalization requires the following plugin "File Signature Normalization" File Signature Normalization

dreinhardt_0-1734090929739.png

 

Best, Dennis

 

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