What are the key differences between ITAM (IT asset management) and ITSM (IT service management)?

[dfsfe efsev]

What are the key differences between ITAM (IT asset management) and ITSM (IT service management)? instagram text format generator

[Mark Roethof]

Hi there,

Have a look at the ServiceNow Product Documentation:

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/it-service-management...

https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/software-asset-manageme...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[SumanthDosapati]

ITSM is focused on service delivery and, therefore, only the operational phase of an asset’s lifecycle. Its configuration is to support the service, whereas ITAM spans the entire lifecycle of the asset. ITAM focuses on managing an asset’s financial, contractual and operational risks and implications.

You can check more details in official ServiceNow Docs below :

ITSM ServiceNow

ITAM ServiceNow

Mark as correct and helpful as applicable.

Regards,

Sumanth

[Maik Skoddow]

Hi @dfsfe efsev 

on Youtube there is a good video which explains the differences in detail:

Kind regards
Maik

[Anish Reghu]

Hey, thanks @Maik Skoddow - always to the rescue!