SNOW integration for Company, Software models
Hi folks,we're trying to integrate SNOW integration with servicenow.is there any documention on this? how data is being imported, format, what fields and tables can be imported.
Forum Posts
How can I update an consumable asset information after marking as consumed ?
Hi guys, I am a newbie to ServiceNow and want to ask for help. The requirement is:I have an asset and assign this asset to the user. After assigning this asset, I'll update the State of this asset as Consumed. After that, I want to update information...
Renewal Calendar is not showing data for entitlements and contracts in SAM workspace
Hi Experts,We have uploaded the entitlements in the system with all license type for SAM. We have the start date, end date and maintenance expiration date available in these entitlements records. When we are navigating to renewal calendar in SAM work...
What does the Parent boolean field represent on Product Result [samp_product_result] table?
I'm investigating the Software Asset Management dashboard where many reports are filtered to Product Results where Parent is false. I'd like to find out what this parent field represents. I looked into the docs and found useful info on the Proudct...
Help Need Assistance that to avoid the duplicate service Request for software
Requriment :-We need to check in backend and let the user in same time while submiting the software request.If the Requested user has already the same software was assigned to him or he already submitted the request before for the same software. We j...
Webex Meetings integration - XML API deprecated and DevNet not available
Hello, we are trying to set up an integration with Cisco Meetings in order to track software subscriptions. Please note that we are not looking to integrate more actions in this phase.When looking at the guide to integrate with Cisco Webex, under "Cr...
Resolved! How to use Product Model
There are various kind of Model class tables such as Software Model and Hardware Model. And you can directly choose Product Model which is the parent table when creating model records.When should I choose Product Model? It seems like it would be bett...
Unable to perform bulk upload in Personal Developer Instance (PDI)
I am not able to see the status of the bulk import in PDI whether or not it is uploaded successfully. Do help me understand weather or not we can check the same in PDI or not.
No Software Installations in Software Discovery Models
Hi, In our instance for Discovery Models with Match Not Found status doesn't have Software Installations as related list inside Discovery Models, where as other Discovery Models are showing the installation records. I further checked regarding those...
discovery schedule not running after moving to prod with update set
I have created cloud discovery schedules in lower instance, I used service accounts to create it, it was working fine in lower instance. I moved those schedules to production by update set, mid server also correctly selected in prod. but schedules ge...
Servicenow OAuth integration2.0 with Jira
Hi Community,while I'm trying get OAuth tokens from ServiceNow credential Atlassian Jira it is showing following error..Can someone pls help me whether this needs to be checked from ServiceNow end or Atlassian Jira.
Disabling "License Under Management" on the Software Model.
Is there a way to disable this field to where it requires manual selection to activate when a new software model is created? Additionally, is there a way to mass turn off this field on already existing software models instead of having to go into eac...
Update existing Software Entitlements using template
Hello, Would like to please find information on bulk updating 'in use' software entitlements.The samp_entitlement_import template states in the instructions that: "Note, if you want to update existing records, use the Update Template instead." Where ...
Servicenow OAuth integration with Jira
When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL.
Not able to see publishers name in search while doing reconciliation in SAM
I am Not able to see publishers name in search while doing reconciliation in SAM anyone knows how to configures this so that we can see publishers name so that I can run reconciliation for a particular publisher?
