Design SAM pro dashboard
Hello All, Want to design SAM Pro dashboard can anyone guide or provide helpful documents to start implementing the dashboard.
Forum Posts
Unable to add contract to Software Entitlement
This is new behaviour. When trying to add a contract to the software entitlement, non-admin users are blocked from adding/amending contract in the contract tab. I have checked ACL/UI Policies and all seems in order. What is stopping them and how ca...
Planned end date script
We have no ServiceNow admins available but I continue to sharpen the query and update skills.Is there any way to script a job to update the Planned end date for sub-tasks under top-level a project?
Configuration item model update with impot set
Hi All, I have duplicate models in CMDB Model Table .So CIs are mapped with incorrect models .To fix this ,I want to update correct model for CIs. I have exported data with details like Incorrect model sys ID and respective correct model sys ID.Need...
How to integrate barcode in asset management
Hi all,I am new to asset management area, and wondering how I can integrate barcode in asset management.I was hoping if anyone can provide some links or docs on using barcode in ITAM.Kind Regards
SAM Process Approval / Resolver Group Options
Hello, I'm currently in the process of developing a non-standard software request using the automated workflow. The problem I have is there is a team which is crucial in the approval process that does not want to be a resolver group in ServiceNow.I ...
I have some questions in SAM Professional.
I have some questions while taking SAM training in Learning Portal. 1. Can SAM Professional automatically update the history of software price changes?If you can, please let me know how. 2. What is Discovery Map? How do I implement Discovery Map? 3. ...
MS 365 Integration in SAM
Hi Team, I have created the direct integration profile for MS 365. And I got the OAuth token as well in REST message. And I ran the "SAM - Import User Subscriptions" job, Job status changing to complete within a second and I couldn't see any automati...
Resolved! Populate catalog item field with the current year
Hello, I have this Catalog Client Script that is supposed to populate 'year' field on the catalog item form.What am I doing wrong as I do not see the field populated?
Resolved! Which data point is mandatory related to a Purchase order?
When receiving software related to a purchase order in ServiceNow, which data point is mandatory? Serial Number / Assigned To / Cost / License key / Asset Tag. I believe the right answer is Serial Number based on my current PDI instance, others menti...
Using service now for internal software audits
Hello community, I want to use ServiceNow / SAM Pro to help me perform internal audits on out software Is there an easy dashboard or way for me to track or see software /products that have been non compliant over a set period of time ie see a softwa...
field styles - SOW
HiI need to make the number field red when the reopen_count field is greater than 0. I created field styles, should this also work in the SOW incident form ???(Service Operation Workspace)
Managing ServiceNow Licenses in SAMP
Hello everyone,We are managing all of our software licensing in SAMP. All except ServiceNow!Has anyone managed to workout how to:1. get the licensing information, users with assigned licenses, usage, etc2. build the entitlements. The last question of...
SAM Pro - CHnage the Licensable Produt type to Non Licensable
How we can change it to Not Licensable ( refer screen shot below)
Resolved! Software entitlement and Custom license metric
Hi Team , We have some retired license metrics that needs to be replaced by normalized metric. But while performing this in existing software entitlements SNOW is giving out a warning about deletion of existing Device allocations and User allocations...
