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Software Installation table has multiple discovery sources

Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...

KanishkaRoy by Tera Contributor
  • 697 Views
  • 3 replies
  • 0 helpfuls

Getting consumption of Oracle Option Packs

Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...

Normalization of Windows Server 2022 Datacenter

Hi all,In our instance we have SAM Pro running and recently have setup some servers with Microsoft Windows Server 2022 Datacenter. However, on Normalization, this is ootb normalized to the  'Microsoft Windows' product and NOT to 'Microsoft Windows Se...

Cant' able to add user from AD group through workflow

Hi Community, Actually in requirement , user should get added to AD group through workflow. It's working for other forms user is getting added to AD group. But here the user is not getting added to AD group. That user is not even present in AD group ...

Intune integration filter software

Hello, We configured intune with our instance of Service Now and SAM fundamentals. Is it possible to filter or block certain programs coming from intune data? We have many things we don't want to see in our Service now instance. Thank you,Nicolas

npigeon by Tera Contributor
  • 734 Views
  • 5 replies
  • 1 helpfuls

Custom column in Compliance/Software Entitlements

Hi SN community, I was looking if it was possible to create a custom column for the compliance with SAM Foundation. I would like to manually enter the number of rights used for certain publisher and/or products that we can't import in SN. Is it possi...

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npigeon by Tera Contributor
  • 451 Views
  • 3 replies
  • 1 helpfuls

How to Troubleshoot Reconciliation?

Hello I'm facing an issue with the reconciliation failing in SAM Pro Workspace however I can't find any information or error on why this failing? Any advice on where to look at the logs to understand what's causing this?   

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Robert Whyte by Tera Contributor
  • 2719 Views
  • 5 replies
  • 1 helpfuls

Unable to Integrate Snow Software with ServiceNow CMDB

Hi Everyone, We have followed all the steps mentioned here https://docs.snowsoftware.com/itsm-enhancer/en/UUID-88d29c59-ddb3-711b-39e0-fefa4e512fc1.html but still unable to extract the information from Snow Software. Can any one help us with this. Re...

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