Why aren't we getting reclamation candidates?

[mikereaves77541]

There are 370 Software Installation records with displayName: "*snagit"
There are 72 of the 370 records with a value of "04/23/2023" in the field: "Last used"

NOTE: 58 of the Software Installations have Active install="true"

NOTE: All of the Discovery Models referenced by the software installations for SnagIt contain references to Normalized Product: "SnagIt"

A Reclamation rule exists for Software Product: "SnagIt"
The reclamation rule has the following values...
Applies to: Installed Software
Reclamation Type: Last Used Date
Last Used Before: One Month Ago
Software Product: SnagIt
Product Processes: snagit32.exe, Snagit.app

Following execution of Scheduled Job: "SAM - Identifying New Reclamation Candidates", there are 0 reclamation candidates.

Please explain why there are not 72 or 58 reclamation candidates.

[dreinhardt]

HI @mikereaves77541,

the scheduled job does not check the software installation table, software usage is related to table [samp_sw_usage].

Please review the following SN docs article about the usage API - SAM-Software Usage Data Integration API (servicenow.com). 

What kind of inventory system do you use to collect usage data? SCCM, Agent Client Collector, Tanium, ...?

ServiceNow provides several docs about the usage import from various systems - Search Results (servicenow.com)

Best, Dennis