Changes in Company overwrite Software Models

[frankeck]

Good morning,

we are in the setup of SAM and during playing with it, I found a "strange" thing. I have loaded into our Test System DEMO Data for SAM. I have 37 Software Models from Microsoft.

When I now change something on the company, the name field in the Software gets overwritten, which is very strange. Is that a a bug or feature? Besides the point that we have an issue that the Display name isn't built properly, also here it just takes the publisher name.

Anyone have an idea?

[Engelica Adalia]

@frankeck The Software Model's "Display name" is the combination of Publisher + Product + Version + Edition. If you change the Publisher detail in the core_company table, it will change the information from all other modules using it (e.g. Software Model, Purchase Order, Contract). Please note that if the Product name is not available in the library, you can create a custom Product for that under the [samp_custom_sw_product] table. I recommend checking your import data to see why it's not loading properly (e.g. Product name not available under the Publisher you specified). 

Useful links from ServiceNow:

Software models and Software entitlements (servicenow.com)

Automatic creation of software models (servicenow.com)

Hope this helps!

Regards,

Engelica

[dreinhardt]

@frankeck ,

it's by design (said to say). As mention by @Engelica Adalia "The Software Model's "Display name" is the combination of Publisher + Product + Version + Edition"

• Software Model [cmdb_software_product_model] -> Product [samp_sw_product] -> Publisher [samp_sw_publisher]
• Within the Publisher table, the relevant reference is the "Manufacturer" fields which is linked to the core_company table. As soon you change the record their it will be updated up to the software model
• By default (when no software model for the publisher exists), the Manufacturer field in the Publisher table [samp_sw_publisher] is empty. As soon a software model is created, SAMP tries to match the Publisher.Name with a Publisher.Manufacturer record in the [core_company] table. If a records was sound the reference is update. If no record was found a new core_company record will be created.

It's recommend to create new records for Vendors (e.g. Microsoft) as they often require more details (e.g., Microsoft Deutschland GmbH).

Best, Dennis