why the software model is empty in software asset workspace in license metric result ?

[snow57]

Hi Team,

Do any one know why the software model is empty under license metric result in each publisher?

[dreinhardt]

Hi @snow57,

that not normal. Could you please check the linked software model on the entitlement form? Is the reference records is valid (correct name, correct link to sw model).?

Best, Dennis

[snow57]

Hi , 

Firstly , Thanks for your response. could you please elaborate some more.

Thanks,

[dreinhardt]

Hi @snow57, sure. Could you please share a screenshot of the entitlement linked to the software model result. I would like to ensure the relationship is correct and we can see a detailed software model name.

Best,

Dennis