Hi @LL,
I'm sure you've already noticed that you sometimes see more list items in the SAMP workspace in non-prod instances than later in the prod instance. The first difference is usually that the own account in the Non-Prod instances is assigned to the role "admin" and in PROD usually only sam_admin / sam_user.
The following elements are currently only displayed with the "admin" role in the workspace and are not visible if you have a sam_* role (ServiceNow release Utah) :
- License Operations > Licensing > Consumption rules
- License Operations > Resource values > Resource values
- License Operations > IBM ASP integration (all 5 sub elements)
All of these missing elements are known defects and fixed in the Vancouver release and will be visible for all users with a sam_* role. If you would like to fix this issue in your Utah instance, please process the following steps provided by the ServiceNow support:
For now the Workaround is as follows:
- Go to the List Applicability table [sys_ux_applicability_m2m] (https://INSTANCE.service-now.com/now/nav/ui/classic/params/target/sys_ux_applicability_m2m_list_list...)
- Check the attached screenshot, where you can see what lists are there for the missing items
- Create List Applicability for each of the list from the screenshot
Best, Dennis
