Allowing over allocation of entitlements
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08-07-2023 09:48 PM
Howdy
I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. The sixth license will be charged at 50% of the unit price in arrears.
In ServiceNow, I cannot allocate the sixth license to a user because I don't technically have a sixth license yet. I still want to record that a user has the software because this is how I manage my deployments. Can you please advise how I can meet this use case?
Many thanks.
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08-08-2023 09:04 PM
I think that you'll need to change the business rule on the software entitlement record which prevents the over-allocation of available entitlements.
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08-25-2023 08:41 AM
Hi! I'm not sure which product you're looking at, but there is something called Reserve Entitlements, specifically for Microsoft 365.
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08-28-2023 06:55 PM
Reserve entitlements are for M365 licenses only.
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08-29-2023 05:42 AM
Hey @Robert80,
I identified one combination where it is allowed to over allocate an entitlement.
Create a contract with the following values
- Contract Model: Software License
- Agreement Type: Enterprise
- Status is Approved and Active
Assign the contract to your entitlement and try to allocate a higher quantity then available - for me it works
I know there is BR covering this check, but I can't find it right now.
Best, Dennis