I have Software Models in our SN instance and I've added Costs to each one. We import entitlements without costs for a number of reasons. But per ServiceNows documentation Accurately reporting your software true-up cost (servicenow.com), the SAM Pr...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow OR Anyone please answer the query I have done the SPOKE Integration implementation from SAP TO SERVICENOW to retrieve Purchase orderSo we are getting proper response and everything ar...
We are currently reviewing/cleaning-up data from our recent MLS import. OS licensing is currently on the radar and I noticed that only one of the ten OS entries under License Summary have entitlements. This appears to be due to the fact that the othe...
ServiceNow support has suggested to integrate with OpenLM. But we do not have OpenLM installed in our network.Concurrent Licenses license metrics are visible only if the Software Asset Management Professional for Engineering Applications (sn_samp_en...
Hi all, I'm new to SAM Enterprise, coming from another tool. We have need to create new Publisher, Publisher Part Number, and Software Product records in cases where those items are not available in the Content Library. Can someone provide details ...
Hi, We have recently upgraded to Washington release and post that M365 integration and Adobe integration profiles are not working. For Adobe we need to follow OAuth integration setup but for M365, when i look at the docs it still has the same steps ...
We recently completed the import of our MLS. Upon review of the SQL Server software models, I noticed that the "Any Version and/or Edition" is "Not Compliant". The License Metric Results show 124 Device CAL licenses owned with 0 licenses required. De...
Hi folks,Getting this error 'Syntax Error or Access Rule Violation detected by database ((conn=1179557) Unknown column 'sum_of_489409247' in 'order clause')' , when a new record is created in Custom Software Products Table. I've gone through support ...
Looking for best practice on how to track subscription entitlements in SAM Pro. I have a subscription entitlement for 10 licenses that are good from 12/2/2023 until 12/1/2024. In June we are purchasing 5 additional licenses which are for the same c...
Hi Guys, Could you please assist me with the unlicensed installs I get a count on the reconciliation results for a product with 50 unlicensed installs but I do not see the same count on the License position report. Instead i see as 'Zero' Metric Grou...
Oracle MySQL is licensed by number of sockets. There are two license types: 1-4 socket license5+ socket licenseWhich license metric should I use so that license compliance calculation are correct? Note that it is the physical host which needs licensi...
I'm seeking a recommendation for how to handle the cleanup of Software Installation (cmdb_sam_sw_install) records when computers are retired from use and returned to stock. There doesn't appear to be an out-of-the-box process to purge these, and nei...
For Adobe, Dropbox, and Miro Subscription we have a Ture-up licensing model.I have set this up as follows: -One entitlement for the number of licenses we have at the start of the contract.An unlimited entitlement for the true-ups. The problem I have ...
What is the best way to solve the issue with missing costs for installed licensed software that does not have an entitlement and hence the license dashboard does not show the metric or the cost? If someone installs something that is not licensed, i...
