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Resolved! Report on Software Product End of Life or End of Service

Currently we have a report for "Software Model Lifecycle Report" which reports the EOL for the Softwares which have defined software model. Is there any way to list out all products from ServiceNow software content library and show the EOL/EOS for th...

Neil15 by Giga Contributor
  • 8869 Views
  • 9 replies
  • 13 helpfuls

Possible Import errors after importing Software Entitlements

Dear community, could someone clarify which of the 3 valid options are correct. I have read the following KB article already: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433 but is still not clear to me if the right ans...

pastrana by Tera Contributor
  • 1300 Views
  • 4 replies
  • 1 helpfuls

Multiple software entitlement allocation through one catalog request

Hello Team,I have an one requirement where I want to allocate software entitlements to selected users from list collector through one catalog request.We are using procurement workflow to achieve this requirement/Is there any suggestion?Thanks in adva...

Parag1 by Tera Contributor
  • 604 Views
  • 1 replies
  • 0 helpfuls

How does web based usage is calculated on SAM?

Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web  or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...

ServiceNow SAM - File .exe discovery & software installation table

Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...

DarOB by Tera Contributor
  • 943 Views
  • 1 replies
  • 1 helpfuls

Citrix License Server Discovery

Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO 

Vijaysighav by Tera Contributor
  • 730 Views
  • 1 replies
  • 0 helpfuls

Xanadu SamPro changes for EOL

Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!

SherryN by Giga Contributor
  • 1626 Views
  • 2 replies
  • 2 helpfuls

Mapping bulk entitlement import fields to entitlement details

Hi all, bit of a noob to Sam Pro.  I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...

andynewey by Tera Expert
  • 1038 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I get the Hardware Asset Management workspace?

Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.   

NancyS1 by Tera Expert
  • 4718 Views
  • 6 replies
  • 3 helpfuls
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