Need to exclude devices from license consumption
HI Folks, We need to exclude some devices from Windows Server license consumption. Please guide us with the steps.
Forum Posts
Can we Import Visual Studio Subscription Data into ServiceNow?
We are trying to bring in Microsoft Visual Studio Subscription into ServiceNow but it looks like there is no OOTB process available at the moment based on the following article. Has anyone done this integration in different way? Appreciate any inputs...
Applicable hardware is not being associated with reclaim tasks on hardware returns
Hello Everyone,please help me out of this issue,Applicable hardware is not being associated with reclaim tasks on hardware returns. I tested it in my Dev and Test, and it functions properly, but not in production. Could anyone possibly offer some adv...
Missing part numbers from content service
Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
Resolved! ServiceNow Subscription
Hello! Has anyone ever been asked to have the ServiceNow Subscription licenses show up on the License Workbench so it shows the "licensed installs"? To show Rights Owned to Rights used to see where they are at cost wise outside of the Subscription M...
Red Hat publisher pack (IBM) how to determine order of license consumption
Hello, I've got entitlement loaded with proper metric (Red Hat, Per Socket Pair) and linked to the right models. The problem is we have both Virtual Datacenter consumption (high density clusters) as well as entitlements we want to use toward virtual...
Import Functionality
Hello All,We have a requirement where a SAM_Admin user wants to import the data in user allocation & device allocation table. But a Sam admin can't be able to see the import functionality according to SN roles. Is there any way, we can give them the ...
DataDog integration with SAM Pro - SaaS License Managment
Hi, Has anyone integrated Datadog app with SAM, in order to manage the licenses, if yes, please let me know.Thanks in advanceRegardsDinesh Thakur
Monitoring SAM & HAM and activities to perform for healthy ITAM
Hi Team, What are the recommendations to monitor and perform daily/weekly/monthly/quarterly/yearly activities to perform for healthy ITAM and take proactive measures.Thanks in advanceKumar
Sam module activated without sam
Hi All, My demo instance seems like wierd. I didn't install sam plugins but sam module is activated. Does installing another plugin activate sam module?
How to add an choice using the serverside script?
Hello! Iam new to Servicenow, I have one requirement that i have one field called software name which was an choice list type that also i have another field called other. when the other field was filled that i want to add these field value to the cho...
How to send incident email notification to the owner of Application service in service mapping.
Hi All,Do we have any OOB feature to send email notification to the OWNED BY user of any SERVICE MAP in Service mapping. I have checked by creating one incident on window server CI, which is part of one application service map and I could not see an...
Resolved! How to change my header background color even tho I have put in the values in the UI16
Dear experts, I am facing a problem where I can change my UI Banner image but not the colors of the background and others even tho I alr selected the desire colors that I want for each cateogry in Basic Configuration UI 16. How can I do so?
Software Model Condition based on presence of 2 applications
Hi, Is there a way to create a condition in a software model that would only include or exclude machines where both Microsoft Endpoint Configuration Manager Client AND Cloud Software Group, Inc. Authentication Manager are installed?
My risk event response template is not working. The approval rule based on shows none.
Dear experts, When I want to set up my approval fields for my risk event in the risk event response template, the approval rule based on does not function properly when I chose the event type and subtype, I changed the field value previously before i...
