Audit report
How to get audit report for business application ?
Forum Posts
Software Models
Hello everyone, Feels a little overwhelmed attempting to understand Software Models/Products. I understand that you need a 'Software Entitlement' that links to the software Model. We also have Software Product that gets linked to the Model. We have ...
Resolved! Performance Issues with Long-Running Scheduled Jobs - sam-generate data for software lifecycle
Hello everyone,I have encountered an issue with the "sam-generate data for software lifecycle" scheduled job in our ServiceNow instance. I noticed that there are 19 scheduled jobs with the same name still in progress, spanning from two years ago to t...
SAM - SAP Publisher Pack Integration Error
Hi guys,We are currently implementing with our client the SAP publisher integration for Software asset management, we have been following all the documentation offered by the platform as well as this article KB0813999. We have the latest version of S...
How to manage Software bundled with other publisher's software?
I have software installed in my environment, that is licensable software from PublisherA. However we never purchased licensing for it because is it packaged and installed with software we did purchase from PublisherB. Effectively PublisherB pays Publ...
Microsoft 365 Enterprise E3 Suite Configuration
Hi, I have the following Situation. We do not have M365 E3 as a product in the Admin Portal.We just have Office 365 E3 and EMS E3. I set up the Software Model so that EMS E3 and Office 365 E3 are mandatory for the Suite. It works well despite for som...
Best methods for sam integration ?
In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
Publisher field is taking lot of time to fetch the list of records in TRM request form
In TRM request form Publisher (reference field)is consuming lot of time to fetch the list. Publisher has 45k records it is referencing to company table and it is using Advanced reference qualifier, In client instance while searching it shows the info...
Disable auto-calculation for certain Custom Metrics
Hello forum, I have some custom metrics that would work better if the auto-calculation for the total cost in the entitlement could be switched off or skipped. Is this possible?To give you more information: these entitlements are usually sold as packa...
SAM Pro - Software Entitlements for Software Models with Multiple Tiers
I am working on installing and configuring SAM Pro, specifically the SaaS License Management. I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created th...
Resolved! How to manage user based license in sampro
Hello team, I have created one entitlement with PPN for visio online, now as per PPN the license metric is user based license. When i run reconciliation my visio online unlicensed installations gas no effect of this entitlement but when i changed it ...
Resolved! Link multiple entitlements to one software model.
Hi Experts, I have a requirement wherein I need to link multiple entitlements to one software model automatically. I have enabled "Automatically create software models for all 'licensable' products" and "Automatically create software models for all '...
Automatic creation of software model
Hello Everyone, We recently enabled automatic creation of software model for "Not - Licensable" product type and post that we see that software models are being created for Patch, Child & Drivers too which we don't actually want to manage. Is there a...
Software Entitlement for Visual Studio
Hello, I am creating entitlements for Visual Studios. Visual Studio has rights to access Azure DevOps. Visual Studio comes with a Azure DevOps Server license and Azure DevOps User CAL licenses. How would I document this? Would it be a Suite Compo...
"Closed Skipped" option present in the record of 'Removal Candidates' table.
Opening a record of 'Removal Candidates' gives us an option of "Closed Skipped" - could anyone please tell me: 1. the usage/functionality of this option? 2. Using this option will not proceed with the further stages (highlighted in the pic), isn't it...
