With Security Incident Response (SIR), manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery. Security Incident Response enables you to get a comprehensive understanding of incident response ...
Note: this article assumes the reader is actively using Discovery and Vulnerability Response Background: How Vulnerabilities are Imported and Managed in ServiceNowVulnerable Items are a key concept in ServiceNow. They represent a Configuration Item w...
On August 3, ServiceNow will be launching our newest product, SBOM (Software Bill of Materials). Maulik Shah (Product Manager for SBOM) and Steve Springett (Director of Product Security at ServiceNow and Chair, OWASP CycloneDX BOM Standard) will be h...
Two of the world’s leading software companies have gone on the record touting the productivity gains of AI-generated code. Google states that 25% of company’s code is AI generated (Forbes). Microsoft projects that ‘By next year half of our developmen...
Welcome to the Security Operations Resource Library! This Resource Library is designed to help you easily explore resources related to ServiceNow's Security Operations (SecOps) applications in curated pages organized by application and topic. Wheth...
The attached QuickStart Guide is a valuable resource to help you get started with Threat Intelligence Security Center (TISC). It includes steps to get started, highlights important features, and links to relevant store applications, product documenta...
In 500 BC, the ancient Greek philosopher, Heraclitus, said “The only constant in life is change.” Fast forward to 2025, with the backdrop of AI transforming the way we work and the way we live, at a torrid pace, that saying is more pronounced than it...
Cloud Security Overview The nature of public cloud infrastructure creates additional risk, as well as new ways for security teams to efficiently manage that risk. ServiceNow Security Operations (SecOps) helps protect cloud environments by providing...
The attached QuickStart Guide is a valuable resource to help you get started with Security Incident Response. It includes steps to get started with an initial use case, a guide to important features, and links to relevant store applications, product ...
Hey there, I'm reposting this article under this new section to help organize the content. Several of us Security folks in Product Management and Product Success at ServiceNow have assembled a one page cheat-sheet for implementation teams focused on...
ServiceNow Otto for Unified Security Exposure Management (USEM) Base Knowledge Product Documentation: ServiceNow Otto for Unified Security Exposure Management (USEM)ServiceNow Store: ServiceNow Otto for USEMDemo Videos: Security Exposure 360 Now...
Hey SecOps Community, Have you been curious about Application Vulnerability Response, and where CMDB fits into the picture? Are you interested in SBOM Response, and wondering about connections to Configuration Items in CMDB? Heard about CSDM...
Vulnerability Response process is typically described as half automated and half manual as you can see in this schema: Let's focus on the automated part of the process, if you are interested in the manual process please click here Everything start w...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Overview Host Import Maps determine how and what scanner asset data is mapped to a target table and the target fields. This article is intended to help you understand how and when to utilize Host Import Maps. Background When asset data is ingested ...
Getting Started Welcome & Getting Started Guides Security Operations Welcome GuideThreat Intelligence Security Center (TISC) Customer Setup GuideMajor Security Incident Management Welcome Guide Implementation Resources Partner FinderBest Practic...
Struggling with container security? Join us to see how Qualys TotalCloud + ServiceNow CVR streamline vulnerability management with TruRisk-powered prioritization, noise-free insights, and automated remediation. Eliminate friction, reduce risk, and ta...
In our latest Yokohama Release, ServiceNow Security Operations is launching a few exciting new features to our offering. Security Incident Wrap-Up Agent Our new security incident wrap-up generator, enhanced by AI Agents, streamlines workflows for t...
In the high-stakes world like security operations, every second counts. SOC analysts juggle fragmented data, vague resolutions, and the pressure to resolve incidents faster. To help SOC teams work more efficiently and effectively, we’re introducing t...
2025 Security Operations Events We look forward to welcoming you at our 2025 Security Operations events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularly. 2026 EVENTS For a list of ...
Sarah Wood
ServiceNow
LisaLatour
Mary Hain
Steph Morillo
