If you have started using the new SIR workspace, and are in the journey of creating new processes for each of your playbooks built using Flow Designer, then this article is for you. We understand how difficult a journey it must be for you to star...
The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Connect x Accelerate 2025: The Integrated Risk and Security Sy...
The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...
With Security Incident Response (SIR), manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery. Security Incident Response enables you to get a comprehensive understanding of incident response ...
Note: this article assumes the reader is actively using Discovery and Vulnerability Response Background: How Vulnerabilities are Imported and Managed in ServiceNowVulnerable Items are a key concept in ServiceNow. They represent a Configuration Item w...
On August 3, ServiceNow will be launching our newest product, SBOM (Software Bill of Materials). Maulik Shah (Product Manager for SBOM) and Steve Springett (Director of Product Security at ServiceNow and Chair, OWASP CycloneDX BOM Standard) will be h...
Two of the world’s leading software companies have gone on the record touting the productivity gains of AI-generated code. Google states that 25% of company’s code is AI generated (Forbes). Microsoft projects that ‘By next year half of our developmen...
Welcome to the Security Operations Resource Library! This Resource Library is designed to help you easily explore resources related to ServiceNow's Security Operations (SecOps) applications in curated pages organized by application and topic. Wheth...
The attached QuickStart Guide is a valuable resource to help you get started with Threat Intelligence Security Center (TISC). It includes steps to get started, highlights important features, and links to relevant store applications, product documenta...
In 500 BC, the ancient Greek philosopher, Heraclitus, said “The only constant in life is change.” Fast forward to 2025, with the backdrop of AI transforming the way we work and the way we live, at a torrid pace, that saying is more pronounced than it...
Cloud Security Overview The nature of public cloud infrastructure creates additional risk, as well as new ways for security teams to efficiently manage that risk. ServiceNow Security Operations (SecOps) helps protect cloud environments by providing...
The attached QuickStart Guide is a valuable resource to help you get started with Security Incident Response. It includes steps to get started with an initial use case, a guide to important features, and links to relevant store applications, product ...
Hey there, I'm reposting this article under this new section to help organize the content. Several of us Security folks in Product Management and Product Success at ServiceNow have assembled a one page cheat-sheet for implementation teams focused on...
Welcome to the SecOps Quick Start Guide If you're just starting your Security Operations (SecOps) journey, then you've come to the right place. This guide will help you understand what the SecOps products are, how they work in tandem with our Workspa...
ServiceNow Otto for Unified Security Exposure Management (USEM) Base Knowledge Product Documentation: ServiceNow Otto for Unified Security Exposure Management (USEM)ServiceNow Store: ServiceNow Otto for USEMDemo Videos: Security Exposure 360 Now...
Hey SecOps Community, Have you been curious about Application Vulnerability Response, and where CMDB fits into the picture? Are you interested in SBOM Response, and wondering about connections to Configuration Items in CMDB? Heard about CSDM...
Vulnerability Response process is typically described as half automated and half manual as you can see in this schema: Let's focus on the automated part of the process, if you are interested in the manual process please click here Everything start w...
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase...
Overview Host Import Maps determine how and what scanner asset data is mapped to a target table and the target fields. This article is intended to help you understand how and when to utilize Host Import Maps. Background When asset data is ingested ...
Getting Started Welcome & Getting Started Guides Security Operations Welcome GuideThreat Intelligence Security Center (TISC) Customer Setup GuideMajor Security Incident Management Welcome Guide Implementation Resources Partner FinderBest Practic...
Sarah Wood
ServiceNow
LisaLatour
Mary Hain
Steph Morillo
