While using Threat Intelligence Security Center (TISC) to configure a custom RSS feed, the integration appeared to run successfully, but no attachment was created in the Integration Process record. Scenario: A public RSS endpoint was configuredThe in...
The attached QuickStart Guide is a valuable resource to help you get started with Data Loss Prevention Incident Response (DLP IR). It includes steps to get started with an initial use case, a guide to important features, and links to relevant store a...
Overview: As we can imagine, and have most felt, the Configuration Compliance integrations can bring in mass amounts of information and at some times, information that will never be triaged and/or remediated. If you fall into one of these categories,...
Operational Technology Vulnerability Response (OT VR) Base Knowledge Product Documentation: Operational Technology Vulnerability ResponseConfiguring Operational Technology Vulnerability Response ServiceNow Store: Operational Technology Vulnerabil...
When configuring a custom feed (e.g., a REST-based integration that ingests indicators/observables into TISC table), the run fails with an error similar to: Encountered error running the integration. Error: The Data source response processor only s...
2026 Security Operations Events We look forward to welcoming you at our 2026 Security Operations events! Check out the links below to register and please be sure to bookmark this page as we will be updating the list regularly. UPCOMING EVENTS: Nov...
In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations to encounter over 1,000 security incidents per month. ...
Performance Overview Performance considerations are important for larger volume tables and integrations in ServiceNow, primarily around data processing and user experience. With Vulnerability Response, it is recommended to review these key Su...
In continuation of the "Success with VR" webinar series, May 15 & 16, William Tran, Sr. Business Process Consultant, from ServiceNow's Expert Services team joined me for a session reviewing "A Day in the Life of a Remediation Owner". When rolling ou...
Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...
You’ve invested significant time and resources into your ServiceNow deployment, and as your organization scales its use of the platform, security hardening is critical. It helps you protect sensitive data, maintain compliance, and ensure operational ...
Welcome to ServiceNow® Security Operations (SecOps) Are you ready to start your SecOps implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed...
The more you know - SecOps and CMDB Interactions (Video) Need a refresher on SecOps (VR / CC) and CMDB? Curious about how CMDB IRE fits in with the SecOps CMDB CI Lookup process? Found yourself saying - “wait… so all of the unknown hosts from V...
The Security Incident Response team is planning for SIR Workspace 2.0 to improve and streamline the workspace experience. To shape a smoother, more effective experience tailored to your needs, our UX team is gathering feedback directly from customers...
OverviewVulnerability Response CI matching can be a challenging and a difficult thing to get right. For effective CI matching there are a few key things to keep in mind. This article is intended to help you understand how to tune your CI Matching l...
We heard you!!!! Say bye to the classic UI and the custom new UI. The re-imagined next-gen workspace for the Security Analysts is now available on the store. Preface We have been hearing consistent customer feedback that the experience of work...
With the ServiceNow Zurich release, the Security Operations suite has several exciting updates in both the Enterprise Case Management realm and the Unified Security Exposure Management space Now Assist for Security Operations Streamline the inciden...
If you have started using the new SIR workspace, and are in the journey of creating new processes for each of your playbooks built using Flow Designer, then this article is for you. We understand how difficult a journey it must be for you to star...
The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Connect x Accelerate 2025: The Integrated Risk and Security Sy...
The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...
Sarah Wood
ServiceNow
LisaLatour
Mary Hain
Steph Morillo
