SecOps articles

Vulnerability Response and The Discovered Items Module

The Discovered Items module is a hidden gem that we can all use to enhance Vulnerability Response and potentially your CMDB. I hope you find this article useful. Any feedback is welcome.

The all-new Security Incident Response Workspace is now live on store!

We heard you!!!! Say bye to the classic UI and the custom new UI. The re-imagined next-gen workspace for the Security Analysts is now available on the store. Preface We have been hearing consistent customer feedback that the experience of work...

What's New for Security Operations in the Zurich Release

With the ServiceNow Zurich release, the Security Operations suite has several exciting updates in both the Enterprise Case Management realm and the Unified Security Exposure Management space Now Assist for Security Operations Streamline the inciden...

Render flow based playbooks in the new SIR Workspace

If you have started using the new SIR workspace, and are in the journey of creating new processes for each of your playbooks built using Flow Designer, then this article is for you. We understand how difficult a journey it must be for you to star...

Get Ready for Connect x Accelerate 2025 (Nexus 2025) – ServiceNow’s Integrated Risk and Security Symposium!

The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Connect x Accelerate 2025: The Integrated Risk and Security Sy...

AI-Powered Optimizations for Vulnerability Management, IT Remediation, and Shift Handovers

The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...

Security Incident Response Setup / Configuration Understanding.

With Security Incident Response (SIR), manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery. Security Incident Response enables you to get a comprehensive understanding of incident response ...

Get the most out of Vulnerability Response by leveraging Discovery and the CMDB

Note: this article assumes the reader is actively using Discovery and Vulnerability Response Background: How Vulnerabilities are Imported and Managed in ServiceNowVulnerable Items are a key concept in ServiceNow. They represent a Configuration Item w...

SBOM product overview and demo webinar, Sept 6th and 7th

On August 3, ServiceNow will be launching our newest product, SBOM (Software Bill of Materials). Maulik Shah (Product Manager for SBOM) and Steve Springett (Director of Product Security at ServiceNow and Chair, OWASP CycloneDX BOM Standard) will be h...

Announcement - Wiz Integration with ServiceNow SecOps

ServiceNow is excited to announce the release of the ServiceNow Store Application “Vulnerability Response Integration with Wiz”, scheduled for general availability on July 31, 2025. This is a brand-new Store App integration – built, managed and sup...

ServiceNow and Apiiro Launch Industry-First Code-to-Runtime CMDB Integration to Supercharge Application Security Workflows in ServiceNow SecOps

Two of the world’s leading software companies have gone on the record touting the productivity gains of AI-generated code. Google states that 25% of company’s code is AI generated (Forbes). Microsoft projects that ‘By next year half of our developmen...

Security Operations Resource Library

Welcome to the Security Operations Resource Library! This Resource Library is designed to help you easily explore resources related to ServiceNow's Security Operations (SecOps) applications in curated pages organized by application and topic. Wheth...

QuickStart Guide and Now Create Resources for Threat Intelligence Security Center

The attached QuickStart Guide is a valuable resource to help you get started with Threat Intelligence Security Center (TISC). It includes steps to get started, highlights important features, and links to relevant store applications, product documenta...

The SecOps Team of Agents: Strengthening Your Response to Security Incidents & Vulnerabilities! 🚀💪

In 500 BC, the ancient Greek philosopher, Heraclitus, said “The only constant in life is change.” Fast forward to 2025, with the backdrop of AI transforming the way we work and the way we live, at a torrid pace, that saying is more pronounced than it...

VR Exception Management Tips and Tricks

Our "Success with Vulnerability Response" series of recommended practices deep-dive webinars continues. We recommend all Vulnerability Management programs have an approved exception process, to maintain compliance with company policies. ServiceNow p...

SecOps Resource Library: Cloud Security

Cloud Security Overview The nature of public cloud infrastructure creates additional risk, as well as new ways for security teams to efficiently manage that risk. ServiceNow Security Operations (SecOps) helps protect cloud environments by providing...

QuickStart Guide and Resources for Security Incident Response and Related Applications

The attached QuickStart Guide is a valuable resource to help you get started with Security Incident Response. It includes steps to get started with an initial use case, a guide to important features, and links to relevant store applications, product ...

QuickStart Guide for Security Incident Response

Hey there, I'm reposting this article under this new section to help organize the content. Several of us Security folks in Product Management and Product Success at ServiceNow have assembled a one page cheat-sheet for implementation teams focused on...

SecOps Quick Start Guide

Welcome to the SecOps Quick Start Guide If you're just starting your Security Operations (SecOps) journey, then you've come to the right place. This guide will help you understand what the SecOps products are, how they work in tandem with our Workspa...

SecOps Resource Library: Now Assist for Vulnerability Response (VR)

Now Assist for Vulnerability Response (VR) Base Knowledge Product Documentation: Now Assist for Vulnerability ResponseServiceNow Store: Now Assist for Vulnerability ResponseDemo Video: Now Assist for VR - Agentic Workflow: Assess Vulnerability Ex...