Activity Due Field Usage

[Aravindha Ram]

What is the use of Activity Due field in Security Incident table and how it can be used? It is of Due Date field type, will it capture date and time as it has class "GlideDueDate"?

[Mahak2 · Accepted solution]

Hello,

This field on security incident table is inherited from task table.

However, it is normally used to calculate the due date of the activity to be updated. In other words, when the task is expected to be updated.

This field is used in conjunction with Inactivity Monitors (although it's not specifically mentioned in the documentation)

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/time/task/t_SetA...

So if you set Inactivity Monitor against the affected table in the future then activity_due will be modified after each task update with value that is equal to current date/time + Inactivity Monitor Duration.

Please mark my response as Helpful/Correct if it solved your query.

Thanks

[Prasad Pagar]

Hi,

Some reference link on Top of what Mehak added

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116348

Please DONOT use it for personal use instead create custom field 🙂

Thank you
Prasad