Arcsight Integration event mapping to security incident

Pranali18
Tera Expert

‎02-27-2024 10:01 PM

Hi, 


We have ArcSight Integration in system and under that mapping some fields from there to ServiceNow. There is one time field which has time in "GMT" but when it mapped to ServiceNow security incident it convert it to "PST".
We have custom script include to convert it to again "GMT" which is converting date but for time it always shows 1 AM. Using "new GlideScheduleDateTime().convertTimeZone();" query for it.
Please advice on this.

 

Thanks,

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James Chun
Kilo Patron

‎02-27-2024 11:59 PM

Hi @Pranali18,

 

Can you share some details on the following:

  • How the integration is done? Does it use ServiceNow REST API or 3rd party tool
  • Payload
  • Your custom script include

Thanks

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Pranali18
Tera Expert
In response to James Chun

‎02-28-2024 02:02 AM

Hi @James Chun 

It's 3rd party tool.
In script include we are using below API 
new GlideScheduleDateTime(destinationValue).convertTimeZone('PST','GMT');

destinationValue= date and time in PST format

 

Thanks

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