Assignment rules - multiple support groups

martinkruml
Tera Guru

Hello!

I have a tricky situation and not sure how to solve this.

 

I have Vulnerable Items for servers (Windows and Linux), which it should be assigned to related CI Service support groups, this assignment rule I have, but there is also a condition, that if there are multiple support groups, it should get assigned to another specific support group. Will this be achieved by script somehow or is there another way?

 

Thanks!

1 ACCEPTED SOLUTION
4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@martinkruml 

you can use advanced script in assignment rule

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Runjay Patel
Giga Sage

Hi @martinkruml ,

 

You can write the logic to get assignment group in script tag.

RunjayPatel_0-1734512894268.png

 

 

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Hi @Runjay Patel 

would similiar logic apply to Vulnerable Items assignment rules then? 

With the exception I will condition it already to specific servers.

martinkruml_0-1734513364994.png

 

martinkruml
Tera Guru