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Resolved! CI Lookup Rule - Auto promote on certain classes

Hi! We are using the Tenable plugin, and I'm trying to improve our CI lookup rule matching.Does anyone have an example where they scripted for when something matches on a specific class that it promotes to another class? Best example I can give, is t...

Autoclose Vulnerable items on Retired CIs

We just upgraded to VR version 15, where autoclose retired CIs is a checkbox, which we have checked. However, we changed some CIs to retired state and their vulnerable items have not closed after multiple days. Is there somewhere in VR we can look to...

AndrewP by Kilo Expert
  • 4148 Views
  • 10 replies
  • 2 helpfuls

VR Request Extension not working

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happ...

dan167 by Tera Guru
  • 4410 Views
  • 11 replies
  • 0 helpfuls

EPSS Recalculation with Warning or Waiver for Remediation Target

We have implemented EPSS for our vulnerability severity calculation and then apply remediation targets based on the calculated severity. What we are having some issues with is that when the EPSS scores are updated we are seeing some vulnerabilities j...

dbl2 by Tera Contributor
  • 1183 Views
  • 2 replies
  • 0 helpfuls

cannot apply exclusion rules

Hello,I am having trouble executing exclusion rules.I followed the steps described in the official documentation to set up the rules.1. I defined the exclusion rule with the following criteria:Schwachstelle.Quellinstanz.Name=Tenable.sc and Schwachste...

BolivarT by Tera Contributor
  • 961 Views
  • 1 replies
  • 0 helpfuls

Resolved! Document templates for VRM tables

Hello all, We are trying to use document templates (sn_doc_template) to generate PDF document from Application vulnerable item (AVIT).looks like OOTB it is not available for this table (sn_vul_app_vulnerable_item). We are not using Remediation tasks ...

Viji Rohan by Tera Contributor
  • 1989 Views
  • 4 replies
  • 2 helpfuls

Auto scaling group vulnerabiities from Wiz

How do you not bring in autoscaling groups from wiz into servicenow ? we did not see an option to tweak the configuation in the configure option. Anyone have any ideas?

kalby by Tera Contributor
  • 871 Views
  • 2 replies
  • 0 helpfuls

Closed Vulnerable item reopen when new detection found

@chrismcdevi  @tkrishna29  Vulnerable items in closed state are not re-open when the new detection is found against the same ci in Rapid7 integration. Even it matches the condition in "DetectionBase" script include to have the substate of "fixed" and...

Removing Demo data from the VR Module V26.2.2

Hi,I need help in removing demo data form the VR modules. I know the key tables and their related logic but there are 166 tables and its very tadious job.  Note : Servicenow platform should build an inteligence to prevent loading any demo data in the...

jatinvs by Tera Contributor
  • 974 Views
  • 3 replies
  • 0 helpfuls