Noticed that when a close VIT record is reopened by VR system, it is re-evaluating the assignment rule and it may change/update the assignment group of the VIT record if there changes in the CI record support group details. Can someone point what or ...
Hi All,I am facing issues with adding work notes as default list view column in classic view. I do reset to default columns still i can't see work notes in list view. Please help me on this. Thank You.
Hello Community, My client has requested an email notification in the Security Incident Response application that includes a record of every update made to a specific SIR, with the details converted into JSON format and attached to the email. Now, I ...
I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.
Afternoon all.... I am deep diving into the Certified Implementation Specialist - Security Incident Response CIS-SIR exam. I'd be grateful for any pointers and advise in terms of what online resources to use. I have the Mainline Exam Blueprint, I hav...
Hi everyone,I’m planning to prepare for the CIS-Vulnerability Response certification, but I haven’t worked on this module so far. I’m a bit confused about what topics I should focus on and which areas from the ServiceNow documentation are most import...
Hello!I'm new to VR module.I know that for Vulnerable Items, you can set the remediation target using 'Remediation Target Rules'. However, the Remediation Target Rules utilize the 'last opened' field and a user defined number of days to set the reme...
I am integrating Tenable.io with VR.I will install the Tenable VR integration and configure the Tenable.io endpoint, client id and secret.What needs to be set up account wise on Tenable.io please, what access and how is it done?I can't see any docume...
Hi, I read that when we manually rescan a Vulnerable Item, the result is imported in the next integration run.Is there a way that the Rescan UI Action can show the Vulnerable item is fixed or not in real time? If there needs to be customizations, wha...
I created a custom UI Page for manual ingestion of IRM Data. But when I am giving requisite role to test user and trying to download the template it is not working as expected but for admin role it is working fine.Please suggest on this what could h...
Hi Everyone, Create Record flow action is failing to create Record into sn_ti_m2m_task_observable table and throwing the following error- Encountered error executing instruction: OpInstruction{id=10, opClass=com.snc.process_flow.operation.RecordCreat...
When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.
Hi everyone,I’ve completed the required prerequisites for the CIS–Vulnerability Response exam namely,Security Operations FundamentalsVulnerability Response ImplementationHowever, while trying to claim the exam voucher, the system is still asking for ...
I am trying to display the count operating systems using a single score data visualization type on a platform analytics dashboard. My data source is the cmdb_ci_server table but when I choose the 'count distinct' as the aggregation, I do not have a w...
Hi all, Our client is mentioning that they think remediation tasks are being duplicated following a request for a False Positive (FP) for example. We have a task rule that groups on/ by 1. Preferred solution2. Assignment group When the user requests ...
