Hello, We have the API integration with Rapid 7's InsightVM and are ready to set timelines on vulnerability remediation. We have 4-5 tiers for remediation timelines and I'm trying to determine if we should use SLAs or Remediation Targets. It seems l...
Hi,I'm currently facing a challenge in Vulnerability Response:A customer would like extend Risk Ratings for the Vulnerable Item table. The way they have currently set this up seems to clash with how VR is meant to work out-of-the-box. Can someone she...
Wanted to hide catalogs or catalog items on basis of specific roles "How to hide Service Catalog items based on custom role in ServiceNow?"1.I Want to restrict catalog/category visibility by role2.I want to try it for Portal, Classic UI, or both
Hello.I saw NVD got maintenance windows somewhere about 24th July 2025.Now the integrations stopped to work. Error: Invalid response code received from NVD: Not Found 404 The URL is incorrect Any one contacted NVD or fixed this issue ?We tried to use...
We just upgraded to VR version 15, where autoclose retired CIs is a checkbox, which we have checked. However, we changed some CIs to retired state and their vulnerable items have not closed after multiple days. Is there somewhere in VR we can look to...
Hi Experts, Do you have experience working on integration with Outlook or other email provides for the phishing module?How did you do that, please share your experience and any official documentation link if possible. Are there any cost associated wi...
Hi everyone, I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. . Has anyone worked with Security Incident Email Parsing before? How can I...
Hi everyone,I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. .Has anyone worked with Security Incident Email Parsing before?How can I pr...
What is the normal closure process for remediation tasks (CRGs) in Configuration Compliance when updating Test Result state? We are seeing an issue where CRGs are closing as soon as one of the associated Test Results close. This doesn't seem correct...
Hi everyone,I'm currently working on a task related to evaluating the Email Parser for External Vendor Requests. In our context, External Vendor Requests refer specifically to T-Systems and OBS.My question is:Is it technically feasible or even recomm...
I have a script include to update tickets on the sn_si_incident and sn_si_request tables based on whether i want to update an SIR or an SR. Now when the script include is executed to update the sn_si_incident table its updating perfectly as expected....
Hi,I need to change order of tab in Strategic Planning Workspace. Most information I found on net is about SOW but not working for EAP. Any advice? Thanks!
I'm looking into the use of the Software Bill Of Materials. I activated the SBOM Core and Data Models plugins.Now I'm trying to figure out how to load data into the tables.In my investigation, I wrote a script to load some data into the sn_sbom_com...
Dear ServiceNow Community, I am currently helping out on the implementation of ServiceNow VR for a large organization and I am trying to better understand the scanner integration (Qualys in my case). If I understand correctly, Vulnerability Items in ...
Hi,We have installed "Wiz Integration for Security Operations" plugin, configured the credentials and established the connection.Ran on-demand integration "Wiz Fetch Vulnerabilities - On Demand" and it brought in records as detections and no vulnerab...
