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Resolved! Can't install SIR v. 13.4.3 on PDI

Hi SecOps experts,   I'm trying to install the latest version of SIR (13.4.3) on my PDI but it's stuck as per the attached screen shot:     V. 13.4.3 has only been in GA for a couple of days, so I'm wondering if that's the problem. Interested to hea...

sir_install.png

Resolved! Major Security Incident Promotion Grayed Out ?

Hello All, I am banging my head against the wall with this one. I am in the MSIM workspace. I have the sn_msi.worksapce_admin and the sn_msi.workspace_manager roles. I can propose that a security incident become a major incident. But then cannot prom...

PSCWILLEY by Tera Contributor
  • 1162 Views
  • 4 replies
  • 2 helpfuls

Remediation Target on some VIT not getting populated

We are on Vulnerability Response Vulnerability Response 21.1.2.  What we are seeing is that some VITs although they meet the remediation target rule condition(s) they are not getting remediation target dates populated on the VIT.   The remediation ta...

Resolved! Technical Delivery/Engagement Manager Resources for SOAR

Is there a Technical Delivery/Engagement Manager whose role is to manage ServiceNow SecOps initiatives (Security Orchestration Automation and Response) and can speak about their experience and provide tips/resources I can leverage?

RedmondL by Tera Contributor
  • 1180 Views
  • 7 replies
  • 1 helpfuls

New View For Different Team In SecOps Module

Hi SecOps Experts,I have query, where we need to create a separate view for different team inside SIR Module. Completely Different From Default View (Currently in use by Security Team). Need your suggestions, is it recommended/how feasible it will be...

DKSINGH by Tera Contributor
  • 328 Views
  • 2 replies
  • 0 helpfuls

Metric Definition for Security Incident state

Hello, I want to create a Metric Definition that calculates the state duration of a SIR from when it was opened till its state changed from 'Contain'. By now I have the following script : // variables available// current: GlideRecord -  target incide...

TiberiuZ by Giga Contributor
  • 459 Views
  • 2 replies
  • 0 helpfuls

Security Integration

I want to add manually a new item in servicenow Security integration item dashboard. How can i do that in my personal servicenow instance?

Resolved! SIR Workspace Plugin

Hi all, I am trying to install the Security Incident Response Workspace plugin in my instance. I first installed all the dependent plugins, and when I proceeded to install the Security Incident Response Workspace plugin, I could not find it in the Pl...

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ServiceNow VR integration with Qualys, error 400

Hello ServiceNow Community! I am doing an integration of ServiceNow VR with Qualys, and encountered an issue where KB import works fine, but Host import fails with error 400 (Bad Request).We've dug through all the logs we could find, but the most des...

Slav464 by Tera Contributor
  • 1499 Views
  • 6 replies
  • 1 helpfuls