Hello, I need some suggestions to fix an issue that appeared on a customer's instance. Basically, some approvers aren't able to read RITMs they're approving. Which is strange, since from perspective on process, I don't understand how someone would ap...
Can anyone explain how Risk Score on Vulnerable Item and Vulnerable Group is calculated? The risk score calculator and roll-up calculator doesn't really make sense I have already gone through the attached: https://docs.servicenow.com/bundle/londo...
Hi, I am trying to explore the Security Operations tanium Integration plugin. Can I please get an information on what all field related data can be gathered with tanium? Example: IP address, serial number, MAC address etc. What would be a preffered s...
I have an issue with my PIR not being generated into a PDF file and attaches itself into the SIR form once the state has been closed. The OOB BR "Generate PIR PDF" was set to inactive by default and I was still able to generate out a PDF. I have do...
Hi, I am trying to integrate Qualys with ServiceNow (London) using the Setup assistant and getting the following error. Can anyone help?
Hey Folks, I have an unusual situation where we are trying to restrict download the file types in ServiceNow instance by means of "Instance security dashboard" So i have specified the file types under system property 'glide.ui.strict_customer_uploade...
Hi, I need to understand how the process behind rollup calculators works. I do know it uses a weighted average of scores but what I need to know is how do you apply a calculator to a vuln group or groups. Unlike vulnerability calculators where th...
Hi Secops Experts, I am planning to integrate ServiceNow vulnerability application with Qualys Vulnerabilities for pulling in data to ServiceNow. What is your suggestion for this integration on data consideration. 1) Should I pull all vulnerabilities...
What is the basic difference between edge level and column level encryption. What is the most specific to work with for data encryption.
Does anyone have a best practice or workflow suggestion on using the SecOps module for Insider Threat investigations? One requirement is making sure that the scope of knowledge is limited to just one group in the SOC. Therefore, VM and IR teams are...
Hello everyone, I'm developing Security Incident Response module for a cliente. It's my first experience managing scopes. I have created an update set on Security Incident scope but when I do some changes I see the following records created on the up...
We are in the process of initiating the Qualys integration to ServiceNow as part of an internal VR project. What is the best practice approach to limit, or filter, income vulnerabilities based on Asset Class (CMDB Class) and then vulnerability severi...
Is there an existing method, property or widget that shows a user their last logged on time when they first log in?
Qualys integration runs show there are some duplicate values. Does this just show the message that there are duplicates or it created duplicate records in the system? Please help me to understand this. Module in App navigator : Qualys Vulnerability I...
Hi, A member of the security team has asked me if there is a way to assign a security incident to an individual, so that only they can see it. From my research, I can see that I would need to set up new groups so they are available for the Sec Ops te...