Configurable options for Major security incident management

JennyHu
Tera Guru
Tera Guru

‎10-18-2023 09:57 AM - edited ‎10-18-2023 09:58 AM

Hi there,

 

I'm currently evaluating MSI and have the following questions:

 

1.  Is it possible to add custom states to Major Security Incident Task [sn_msi_task]?  I've tried adding a new state; however, it seems like the Tasks board in MSI workspace is hardcoded to show only the draft, assigned, in progress, and closed states.  Would it be a good idea to customize the containers in UI Builder or is this considered a bad practice as this involves heavy customization to OOB?

 

2. Similarly, if we'd like to change what's displayed in the "Overview" page of a MSI to show different metrics, this involves updating the OOB Major Security Incident - SRP page in UI Builder.   Is there a better way to configure the page without heavy customizations? 

 

3. Lastly, is any changes to the OOB UI in UI builder considered customizations and not recommended? In addition to the configurable options under the "MSI Administration" section, can we configure the MSI and MSI tasks with our customized state workflow and approvals?  

 

Thanks,

Jenny

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Sarah Wood
Administrator
Administrator

‎12-06-2023 05:59 AM

Hi @JennyHu - Thanks for your great questions about Major Security Incident Management! I have directed your questions to the MSIM Team internally who will get back to you here. In the meantime, in case you didn't see the recent post, there is a webinar you may be interested in attending on Dec 7th: Insider Tips to Successfully Deploy Major Security Incident Management. The link to register is in that post - we hope to see you there! 

 

Sarah 

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