Hello All, I am banging my head against the wall with this one. I am in the MSIM workspace. I have the sn_msi.worksapce_admin and the sn_msi.workspace_manager roles. I can propose that a security incident become a major incident. But then cannot prom...
We are on Vulnerability Response Vulnerability Response 21.1.2. What we are seeing is that some VITs although they meet the remediation target rule condition(s) they are not getting remediation target dates populated on the VIT. The remediation ta...
Hello Team i want know about how to integrate Solar Winds,Rapid7,Manage Engine, MS Defender EDR this event management tools with servicenow, and what are pre-requisites for this, please explain step by step for this and do the needful.
Hello, I want to create a Metric Definition that calculates the state duration of a SIR from when it was opened till its state changed from 'Contain'. By now I have the following script : // variables available// current: GlideRecord - target incide...
Hi all, I am trying to install the Security Incident Response Workspace plugin in my instance. I first installed all the dependent plugins, and when I proceeded to install the Security Incident Response Workspace plugin, I could not find it in the Pl...
Hello ServiceNow Community! I am doing an integration of ServiceNow VR with Qualys, and encountered an issue where KB import works fine, but Host import fails with error 400 (Bad Request).We've dug through all the logs we could find, but the most des...
Hello experts,I encountered this behavior but I am not sure if this is changes in Washington Version.For both Utah and Vancouver version (based on PDI test), there is no added role for survey_reader when the itil role is added to a user. But in the W...
Hello Team,I am working on a VR implementation and If I want to assign all VULs to one group, Is it better to use the User Group option to assign to a static group? I created an assignment rule to assign all the VITs to the one group, but when runnin...
I need to insert a record in Incident table through JSON format can anyone help to let it happen??
Is it possible to lock down an individual security incident ticket to the assignee and their manager to view and edit only? For example, if we had a checkbox to tick as "confidential", it would then lock it down to just the assignee and manager to vi...
Here's a mindmap I've made, breaking down all of the many tables that come along with the baseline ServiceNow Vulnerability Response offering. My hope is that this provides value to ServiceNow developers and implementers new to the Security Operation...
I need all the detail about how to configure integration between ServiceNow and QRADAR (IBM). Please provide the specifics of steps after the QRADAR plugin is installed. Thanks for all the help.
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I am wondering how the Exception Questionnaire in Vulnerability Response is useful for approvers/where the answers can be found? I know the metric results and assessment instance questions are linked to the state change approval record, but they aren...
Im trying to apply a machine_filter for importing machines from Microsoft TVM in VR. The filters the machines being imported as CIs, but doesn not filter the vulnerabilities on machines, so we end up with a lot of vulnerabilities that we do not want ...