Custom Assignment Rule Script

[browne26]

Hello! 

I am trying to troubleshoot a custom script that should be assigning VITs to the group in the variable u_event_group. This script is assigning records that do not have this custom dictionary entry and/or the dictionary entry is empty. If anyone could review this script and identify potential bugs, I would greatly appreciate it. 

var gr = new GlideRecord('server');

var ciSID = current.sys_id;

gr.addQuery('sys_id', ciSID);

gr.query();

if (gr.next()) {

    var eventGroup = gr.getValue('u_event_group');

    if (eventGroup && eventGroup !== '') {

        current.assignment_group = eventGroup;

    } else {

        // No group found

    }

} else {

    // No group found

}

[Medi C · Accepted solution]

@browne26 

Your script looks like fine, but there are a couple of areas that could lead to unexpected behavior, especially when you're checking for the u_event_group value

var gr = new GlideRecord('server');
var ciSID = current.sys_id;

gr.addQuery('sys_id', ciSID);
gr.query();

if (gr.getRowCount() > 0) {
    gr.next();  // Make sure we're processing the first record
    var eventGroup = gr.getValue('u_event_group');

    if (eventGroup) {
        current.assignment_group = eventGroup;
    } else {
        gs.log('No event group found for CI: ' + ciSID);
        // Optionally handle case where no event group is found
    }
} else {
    gs.log('No server record found for CI: ' + ciSID);
    // Optionally handle the case where no server record is found
}

• Added getRowCount() to check for multiple records and ensure you're only processing one.
• Simplified the check for an empty eventGroup by just using if (eventGroup).
• Added gs.log calls to provide visibility into the script's behavior.