Email Client Template

Rahulkalra
Tera Contributor

Hello I am trying to configure email client templates . I have created 4 templates related to Security incident table . But when i am clicking on email option i am unable to see the below option to select a dedicated email template . How to unable this drop down list?

1 ACCEPTED SOLUTION

SanjivMeher
Kilo Patron
Kilo Patron

This doesn't seem to be an OOB functionality. You may need to make custom changes. If it is just messages, that needs to be populated, you can use Quick Message. Email Client Templates are selected based on condition.

 

https://www.servicenow.com/community/developer-forum/picking-custom-email-templates/m-p/2228247

 


Please mark this response as correct or helpful if it assisted you with your question.

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2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

This doesn't seem to be an OOB functionality. You may need to make custom changes. If it is just messages, that needs to be populated, you can use Quick Message. Email Client Templates are selected based on condition.

 

https://www.servicenow.com/community/developer-forum/picking-custom-email-templates/m-p/2228247

 


Please mark this response as correct or helpful if it assisted you with your question.

Hello Sanjiv,

 

I have one urgent requirement . In creating playbooks in Process automation designer we have activity Yes or No outcome . If user select yes then it should move to contain state and if user selects No it should move to Review state . How it can be achieved . Please let me know asap.