Email Client Template

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Rahulkalra
Tera Contributor

‎03-25-2024 11:29 AM

Hello I am trying to configure email client templates . I have created 4 templates related to Security incident table . But when i am clicking on email option i am unable to see the below option to select a dedicated email template . How to unable this drop down list?

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SanjivMeher
Kilo Patron
Kilo Patron

‎03-25-2024 11:59 AM

This doesn't seem to be an OOB functionality. You may need to make custom changes. If it is just messages, that needs to be populated, you can use Quick Message. Email Client Templates are selected based on condition.

 

https://www.servicenow.com/community/developer-forum/picking-custom-email-templates/m-p/2228247

 


Please mark this response as correct or helpful if it assisted you with your question.

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SanjivMeher
Kilo Patron
Kilo Patron

‎03-25-2024 11:59 AM

This doesn't seem to be an OOB functionality. You may need to make custom changes. If it is just messages, that needs to be populated, you can use Quick Message. Email Client Templates are selected based on condition.

 

https://www.servicenow.com/community/developer-forum/picking-custom-email-templates/m-p/2228247

 


Please mark this response as correct or helpful if it assisted you with your question.
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Rahulkalra
Tera Contributor
In response to SanjivMeher

‎03-27-2024 05:00 AM

Hello Sanjiv,

 

I have one urgent requirement . In creating playbooks in Process automation designer we have activity Yes or No outcome . If user select yes then it should move to contain state and if user selects No it should move to Review state . How it can be achieved . Please let me know asap.

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