Flow designer slower in generating response tasks in New UI

[Sherif]

Hi All, 

I have noticed  a significant difference in speed between the flow designer and and the workflow designer.The flow designer is much slower,  specifically when it comes to creating response Tasks, it takes few minutes to generate a new task. It is not very user friendly as the user might close the record before the new tasks generate thinking the tasks are complete. I am using the out of the box phishing workflow and the New Analyst UI  to compare. When using the workflow editor version the task generate right away. When using the Flow designer version tasks take around a minute to generate unless i navigate back and forth.

Did anyone encounter this issue ? is there any way to solve that issue as my understanding is that ServiceNow recommends using flow designer (as an example the latest phishing playbook were released as flow)?

[Pallavi Gadepal]

May we request that you file an incident for the SIR support team for this so our support team can look at this more deeply? Not sure if its related to your environment. It will help accelerate your response.

thank you.

[Sherif]

Should I open a HI support ticket ? 

I was able to reproduce the same behavior in my Developer instance. Using the New UI and the out of the box Phishing playbook in the Workflow editor and the Flow Designer. When using the workflow the next response tasks get generated immediately, when using the flow the response tasks take about 30 seconds to generate. 

Thank you 

[Ashutosh Munot1]

HI,

This is something new to me as well.

Will test this for sure. Meanwhile you can always reach out to ServiceNow for performance impact.

Thanks,
Ashutosh

[Sherif]

Response from ServicNow Support: 

By nature the flow designer is slower that workflow due to its async nature.When the flow trigger conditions occur or an API directly calls the flow, the system creates an entry in the event queue to start the flow. The scheduler then processes the event and starts the flow in the background. This is the reason for the delay in flow designer compared to using workflow.
Here is the documentation below on how a flow is being processed:
https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/concept...