Resolved! Ref info button is not working for CVITs table
When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.
Forum Posts
Resolved! Clarification on CIS–Vulnerability Response Exam Voucher – Payment Required Despite Prerequisites
Hi everyone,I’ve completed the required prerequisites for the CIS–Vulnerability Response exam namely,Security Operations FundamentalsVulnerability Response ImplementationHowever, while trying to claim the exam voucher, the system is still asking for ...
Platform Analytics - Count Distinct
I am trying to display the count operating systems using a single score data visualization type on a platform analytics dashboard. My data source is the cmdb_ci_server table but when I choose the 'count distinct' as the aggregation, I do not have a w...
VR Remediation task duplicate record
Hi all, Our client is mentioning that they think remediation tasks are being duplicated following a request for a False Positive (FP) for example. We have a task rule that groups on/ by 1. Preferred solution2. Assignment group When the user requests ...
Vulnerabilities are active in Qualys but there are no open VIT records in VR for those detections.
Vulnerabilities are active in Qualys for below CI's but there are no open VIT records for those detections.We have active vulnerabilities in Qualys for certain CIs, but there are no open VIT records for those detections. This issue started recently—p...
VR: How to Filter Vulnerabilities by CVE Pattern (e.g., CVE-2024-*)
Hi everyone,We are currently evaluating ServiceNow Vulnerability Response (CR) and have integrated it with Qualys, which has imported around 1,000 IT vulnerabilities into our instance.I would like to filter all vulnerabilities based on a CVE pattern,...
Help in migrating from tenable.sc to tenable.io
We are looking to migrate from tenable.sc to tenable.io.We need to ensure continuity of open VITs that were opened by tenable.sc and still detected by tenable.io.We need to avoid duplicate assets and VITs. The VITs opened by tenable.sc should remain...
NVD table has empty source or source as the third-party Vulnerability scanner
Hi,We have NVD integration active for Vulnerability Response and other third-party scanners (Rapid7 & Wiz).When we look into the NVD table (sn_vul_nvd_entry), we see that some of the CVEs have source populated as the Third-party and some have empty s...
Vulnerability Response integration IRE error for unmatched CI class
Hi, For Vulnerability response integration, I read that CI are created in Unmatched CI class if the IRE encounters an error while creating an Unclassed Hardware or Incomplete IP Class CIs.My question is how can we know what was the error that IRE enc...
Error uploading files to ServiceNow Mobile Agent on Android
Hello, we are using the ServiceNow Mobile Agent application. In this case, when we assign a security incident and it contains a file, such as Word, Excel, or PDF, we get an error message saying that the files could not be uploaded. We have noticed th...
Can't Close a CR Because of a Business Rule Stack:Change Model: Check State Transition
Hi. I am new to SN. I am running an Ansible automation playbook. It connects from a remote host via an API. The playbook is straightforward. 1) Create a change request. Cache its number in memory for subsequent steps to re-use.2) Close the change re...
Vulnerability Risk Calculator - help me to understand this logic please.
Hello.Can any body explain to me please - as simple as possible - how the calculation is done?RISK = 60. Why?EPPS score:Modified Severity: I have default risk calculator:Please advise.BRDom
Resolved! "ACL Exception Insert Failed due to security constraints" on a CR Creation via API for the "Admin"
Hi. I am new to ServiceNow. Please help.I need to create a CR in a PDI via an API. The creation attempt takes place in an Ansible playbook. The user is "admin". This user can create CRs and upload attachments in the Web URL for the PDI by clicking th...
Conceptual info regarding Security Incident Response and Vulnerability Response
Hi,I have just started exploring the SIR and VR applications for an internal company assignment. I have several questions/doubts as I go through the tables, sample data, product documentation etc..For ex:1. When are child incidents created? If parent...
Can anyone provide me the ServiceNow Developer Projects with solutions
Thanks in Advance
