How can i edit "sys_import.do" page?

[hung_nguyen]

the user connects to link https://xxxx.service-now.com/sys_import.do
get an error message: "User Not Authorized"

the user is not an admin.

How can I fix it?

[Ankur Bawiskar]

Hi Hung,

Are you allowing the user to run the import then that user should have import_admin role.

Even if admin role is not there, that user should have import_admin role.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[hung_nguyen]

Hi Ankur,

Thanks for your reply.

my case, I have a new role and I did add it into acl "ui_page" or create, read, write of all import set module
But the user has this role when he clicks on "submit" on the form.
The error shows.

[Ankur Bawiskar]

Hi Hung,

You have given the user roles to see the left navigation or URL etc or module. But for the import process to run user needs to have import_admin role.

Can you give import_admin role to that user and check it once.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[hung_nguyen]

Thank Ankur,

But the user will see all module on "System Import set"
we built a menu item is "Bulk Upload"

do you have other suggestions?