How to configure Security Incident Catalogs to Service Portal?

[Gazal Varshney2]

Hi,

I have a requirement to configure Security Incident Catalogs available under SIR module to Service Portal. Is there any solution or a way to implement this?

Kindly help in providing some solutions.

Thanks,

Gazal Varshney

[Gazal Varshney2]

Hey Ashutosh,

We cannot find any order field under maintain catalogs. 

Gazal

[Ashutosh Munot1]

HI,

Its oob you should find it. Which list view you are on?

Thanks,
Ashutosh

[Ashutosh Munot1]

Hi,

Please close this thread if you got your answer.

Thanks,
Ashutosh

[Gazal Varshney2]

Hi,

I was able to configure the Security Incident Catalogs to portal but I can not find the submitted request anywhere unlike service catalog requests which are visible under my request section in portal.
Any help in this regards?

Gazal

[Ashutosh Munot1]

HI,

Indeed , you need to configure it. You need to change the ticket menu item as below.

I have this for now.

Also you need to make sure that the person have read access to security incident.

They should have required role's.

Thanks,
Ashutosh