Is there some changes to itil role?

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Rain Vaine
Kilo Sage

‎05-06-2024 07:27 PM

Hello experts,
I encountered this behavior but I am not sure if this is changes in Washington Version.
For both Utah and Vancouver version (based on PDI test), there is no added role for survey_reader when the itil role is added to a user. But in the Washington Version when adding itil role to user, it also adds the survey_reader role.
Vancouver Versions - adding itil role doesn't add surver_reader role

RainVaine_0-1715048716865.png

Washington Version - adding itil role added surver_reader role

RainVaine_1-1715048791433.png

 

Does anyone of you have any documentation regarding this changes?

Regards,
Vaine

 

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Rain Vaine
Kilo Sage
In response to Astik Thombare

‎05-07-2024 11:45 PM

Hello @Astik Thombare 
Thanks for that insights. 
Regarding the addition of the survey_reader in the itil, HI-support responded to us that it was added as a fix for a defect.
They also provided a KB article: https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=bfc19f519793ad1022ae35d11153af86
Regarding this change, this didn't work well with us because in our previous settings, the survey application menu and modules have the survey_reader role. But since the itil don't have that role the survey is hidden for them. Now it is showing for them due to changes in itil role.
Is it better to remove the survey_reader in the application menu or in the roles?
Regards,
Vaine

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Astik Thombare
Tera Sage
In response to Rain Vaine

‎05-08-2024 12:12 AM

Hi @Rain Vaine ,

 

Thanks for the info !!

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