Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

"There are no playbooks available" in Workspace

Will Coquillet1
Mega Expert

We're on Quebec, and I followed this article to integrate SIR playbooks with Workspace: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/integrate-playbook-workspace.html

I've activated this out of box flow in Flow Designer: Security Incident - Automated Phishing Playbook - Template V1.

It is triggered by any new or updated SIR where category is Phishing and source is Email.

I created an appropriate SIR, and I've verified the flow has initiated:

find_real_file.png

 

In the Classic View of an SIR, I can go to "Show All Related Lists" and see the playbook/flow's first SIT was created:

find_real_file.png

In the New UI (Security Analyst Workspace), I can see that the Playbook is recognized and active on the right sidebar:

find_real_file.png

 

But that same SIR in Workspace view shows "There are no playbooks available"

find_real_file.png

The above screenshots were taken after creating the Contextual Side Panel Action Assignment according to that document linked at the top of this post:

find_real_file.png

 

As you can see, I did NOT include this script condition, which is mentioned in the document: sn_playbook.PlaybookExperience.parentRecordContainsPlaybook(current)

 

If I do add the script condition according to the document, then the "Playbook" option in the side panel disappears completely:

find_real_file.png

 

 

 

 

5 REPLIES 5

Ashok76
Tera Contributor

Hi Will,

            I am currently looking at ways to configure playbook in Agent Workspace for Security Incident Response 

Have you implemented this in Agent Workspace

Can we achieve this in Agent Workspace 

 

Regards,

Ashok