"There are no playbooks available" in Workspace

Will Coquillet1
Mega Expert

We're on Quebec, and I followed this article to integrate SIR playbooks with Workspace: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/integrate-playbook-workspace.html

I've activated this out of box flow in Flow Designer: Security Incident - Automated Phishing Playbook - Template V1.

It is triggered by any new or updated SIR where category is Phishing and source is Email.

I created an appropriate SIR, and I've verified the flow has initiated:

find_real_file.png

 

In the Classic View of an SIR, I can go to "Show All Related Lists" and see the playbook/flow's first SIT was created:

find_real_file.png

In the New UI (Security Analyst Workspace), I can see that the Playbook is recognized and active on the right sidebar:

find_real_file.png

 

But that same SIR in Workspace view shows "There are no playbooks available"

find_real_file.png

The above screenshots were taken after creating the Contextual Side Panel Action Assignment according to that document linked at the top of this post:

find_real_file.png

 

As you can see, I did NOT include this script condition, which is mentioned in the document: sn_playbook.PlaybookExperience.parentRecordContainsPlaybook(current)

 

If I do add the script condition according to the document, then the "Playbook" option in the side panel disappears completely:

find_real_file.png

 

 

 

 

5 REPLIES 5

Ashok76
Tera Contributor

Hi Will,

            I am currently looking at ways to configure playbook in Agent Workspace for Security Incident Response 

Have you implemented this in Agent Workspace

Can we achieve this in Agent Workspace 

 

Regards,

Ashok