Scan engine for Rapid7

[Vincent13]

I am working with a client who is using Rapid7 InsightVM, and they are having issues with the Rescan function. Sometimes the Rescan is successful, and sometimes it results in the following error:

Based on what I'm seeing in the documentation, this is an error on the Rapid7 side. What can the client do to remediate this issue?

[Martin Dewit]

See KB on related topic here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998943 

Resolution: Rapid7 needs to register the scan engine.

For additional information: Client can read through the Rapid7 Rescan documentation, https://docs.servicenow.com/csh?topicname=vr-r7-rescan.html&version=latest