ServiceNow VR integration with Qualys, error 400

[Slav464]

Hello ServiceNow Community!

I am doing an integration of ServiceNow VR with Qualys, and encountered an issue where KB import works fine, but Host import fails with error 400 (Bad Request).

We've dug through all the logs we could find, but the most descriptive message we could dig up was:

"Caught error while retrieving data, integration process VINTPRCXXXXXXXX Error: Invalid response code 400 received from Qualys
undefined"

We are using the latest versions of both Qualys integration app (12.11.2), and VR app (21.1.2).

Did anyone else encounter this in the past? Would be grateful to get any pointers/suggestions! 🙂

[Slav464]

Thank you William,

Do not think this is related to attachment size, as KB import seems to be working fine, but will double-check.

Qualys API limits we are trying to confirm, though it takes a bit since we do not have direct access to this info 😞

I'll update the thread once we get to the root cause of this!

[Slav464]

Thanks everyone for your suggestions! Turns out there was a misconfiguration on the Qualys side, where the appropriate license did not apply as expected, causing API calls to be rejected (with 400 message).

Now as they fixed it, everything is working now without any tweaks from ServiceNow side! 🙂