SLA on Hold in Vulnerable item when exception applied.

[deeksha acharya]

Hello All,

I need help to understand SLA in Vulnerable item when exception applied.

Exception applied on Vulnerable item with SLA status "Target Missed" (other 2 example  VI form with SLA status "In-flight" ,  VI form with SLA status "No Target"). But I can't see SLA on hold, no change on SLA state. How can we see that SLA on Hold ? i.e. When a SLA is frozen during a Exception period, how can this be identified - what field? what status? etc...

Could you please help me to understand this. 

Thank you 

[palanikumar]

SLA will be in Paused state

[deeksha acharya]

Hi Palani,

I could not see any  field called State for SLA. But there is a field called 'SLA status'

No Target, In-flight, Approaching Target, Target Met, Target Missed are  the choice for SLA status.