Tenable Import is slow

[Tadz]

Hi Team,

We have implemented Tenable.sc integration to ServiceNow.

Somehow the Import is quite slow. 

I already tried setting the CMDB Asset Chunk Size to 500.

Somehow the retrieval improved but the importing process is slow. 

Is there anything we can improve this? or is it normal for 300K plus records?

Thanks,

Tadz

[Anil Lande · Accepted solution]

Hi,

If number of records are more then you can expect a delay or performance issue.

As there might be some additional calls being made for each records to get related records.

There is possibility of some Business rules or automation logic is running in ServiceNow on creation of record. 

These things can lead to slow performance.

Thanks,

Anil Lande

[Tadz]

Would it be best to disable those Business Rules first then execute those via fix script once done?

[Anil Lande]

I don't think it would be a best option.

You can check with development team internally and see if that works for you.

We cannot suggest anything because we don't have clear understanding of your implementation and importance of related automation logic (BR, Workflow, flow etc).

Thanks,

Anil Lande

[Anil Lande]

If you want data to be imported and no additions actions then you can disable BR's and run import.

If you are using import sets then you can use options available on transform map to stop running BR's.

Thanks,

Anil Lande