Tenable Import is slow

Tadz
Tera Guru
Tera Guru

Hi Team,

We have implemented Tenable.sc integration to ServiceNow.

Somehow the Import is quite slow. 

I already tried setting the 

Somehow the retrieval improved but the importing process is slow. 

Is there anything we can improve this? or is it normal for 300K plus records?

 

Thanks,

Tadz

 
1 ACCEPTED SOLUTION

Anil Lande
Kilo Patron

Hi,

If number of records are more then you can expect a delay or performance issue.

As there might be some additional calls being made for each records to get related records.

There is possibility of some Business rules or automation logic is running in ServiceNow on creation of record. 

These things can lead to slow performance.

 

Thanks,

Anil Lande

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Thanks
Anil Lande

View solution in original post

9 REPLIES 9

Anil Lande
Kilo Patron

Hi,

If number of records are more then you can expect a delay or performance issue.

As there might be some additional calls being made for each records to get related records.

There is possibility of some Business rules or automation logic is running in ServiceNow on creation of record. 

These things can lead to slow performance.

 

Thanks,

Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Would it be best to disable those Business Rules first then execute those via fix script once done?

I don't think it would be a best option.

You can check with development team internally and see if that works for you.

We cannot suggest anything because we don't have clear understanding of your implementation and importance of related automation logic (BR, Workflow, flow etc).

 

Thanks,

Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

If you want data to be imported and no additions actions then you can disable BR's and run import.

If you are using import sets then you can use options available on transform map to stop running BR's.

find_real_file.png

Thanks,

Anil Lande

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande