Tutorial: How to prepare for implementation (Vulnerability Response and Security Incident Response)

[Eric Feron]

FEB 26 UPDATE: video and slides now available below.

Hello all,

it is my great pleasure to announce that on February 26 at 10 am PT, we will publish here a video intended to help you get started with ServiceNow Security solutions.

We realize that many of you are new to ServiceNow and could do with a little help to move quickly towards lowering your risk profile.

In this video, ServiceNow specialists will present a step-by-step guide to get your team confident and ready for implementation. They will share some best practice tips and provide resources to make sure you are all set up before going live.

The team will also be on-call during at that time to answer your questions on the Forum.

In a following tutorial we will address the various steps of implementation (to stay tuned, please subscribe to the Forum).

See you there and then. No registration required, just turn up.

EF

FEATURED SPEAKERS

Rob Randell,  Director Solutions Consulting, Security & Risk,  ServiceNow​

Luke Kasper,  Senior Security Consultant,  ServiceNow​

Video and slides were made available on February 26, at 9:07 am PT.

Please give us your feedback and subscribe to the Forum.

[Eric Feron]

Thank you for this Kevin! Points taken.

Did you fill out the Feedback survey? 🙂

[KAM]

I did because I would like to see more tutorials.  I liked that it was some good content in 30 minutes! -KAM

[rob_randell]

Hey Kevin,

Great feedback and I agree that I got a bit salesy in this initial session.  😉   The good news is this really was just the intro.  We will get more technical as time goes on and as we get deeper into the topics.

I like your asks and those are definitely things that can get done with our solutions, they are just further up the maturity scale than we were showing here.   The goal is to first get folks comfortable with maturity level 1 (ML1) and then move up the scale to more advanced capabilities as you are mentioning above.   

As much as we'd like to get to full automation on day 1, that typically takes a bit of time (not a ton of time, but it is a process), but I love your use cases and we will take those as great feedback and look to show these as we develop this series.   

With regards to costs, it is really hard to give a ballpark.  It is best if you work with your account team and/or SN Partner to figure this stuff out.   

Really appreciate the feedback though and keep your eyes open for the next session.   

Thanks!!!

[Lord Omicron]

I wish I'd seen these videos before we implemented SIR and VR. I just found them today. Will you continue to post tutorials? I'm about to watch the 2nd and 3rd tutorials. 

[rob_randell]

Hi @Refocused Dad....I am glad you like what you saw so far and we will definitely be posting more videos.   We are working on the schedule now, but keep your eyes open to this community and @Eric Feron will be letting everyone know what to expect next.