Tutorial: How to prepare for implementation (Vulnerability Response and Security Incident Response)

Eric Feron · ‎02-15-2019

FEB 26 UPDATE: video and slides now available below.

Hello all,

it is my great pleasure to announce that on February 26 at 10 am PT, we will publish here a video intended to help you get started with ServiceNow Security solutions.

We realize that many of you are new to ServiceNow and could do with a little help to move quickly towards lowering your risk profile.

In this video, ServiceNow specialists will present a step-by-step guide to get your team confident and ready for implementation. They will share some best practice tips and provide resources to make sure you are all set up before going live.

The team will also be on-call during at that time to answer your questions on the Forum.

In a following tutorial we will address the various steps of implementation (to stay tuned, please subscribe to the Forum).

See you there and then. No registration required, just turn up.

EF

FEATURED SPEAKERS

Rob Randell,
Director Solutions Consulting, Security & Risk,
ServiceNow

Luke Kasper,
Senior Security Consultant,
ServiceNow

Video and slides were made available on February 26, at 9:07 am PT.

Please give us your feedback and subscribe to the Forum.

Eric Feron · ‎08-13-2019

Hello all,

here is the path to success for new customers as it stands today:

Episode 1: Prepare your implementation

Critical steps to go fast: what you should do.

View the 23-minute video tutorial, download the guide and ask questions.

Episode 2: Implement

A 12 weeks cycle: how to stay on schedule.

View the 17-minute video tutorial, download the guide and ask questions.

Episode 3: You are live, now what?

Tune for best results

11-min video tutorial , slides and Q&A.

Episode 4: Finding the right partner for your journey

Don't go alone

16-min video tutorial, slides and Q&A.

Episode 5: Notifications

Get them right to be safe

16-min video tutorial, slides and Q&A

Episode 6: Vulnerability Response

Get started simply and quickly

15-min video tutorial, slides and Q&A

Episode 7: Incident enrichment

Leave no stone unturned

12-min video tutorial, slides and Q&A

Episode 8: Reports and Dashboards

Quickly the best out of them

13-min video tutorial, slides and Q&A

Episode 9: Training

What classes are right for your role

Document

View solution in original post

Eric Feron · ‎03-11-2019

The team has been quite busy with the RSA Conference last week so we did not have much time to record the follow up tutorial. This is now delayed until next week. Please bear with us.

Eric Feron · ‎03-21-2019

Hello all,

the second episode of our series has now been recorded! It will be available for you to view here, on the Community Forum, next week.

If you are involved in the early stages of deployment of the VR/SIR suite, this video is a must. Luke Kasper will take us through the critical stages of the implementation phase and explain how to get ready and maximize your investment.

More details here.

Eric Feron · ‎03-27-2019

Hello all,

the video tutorial and the slides in PDF format of the implementation steps for VR and SIR are now available here.

Happy viewing, looking forward to your questions and feedback.

Cheers,

EF

Eric Feron · ‎04-26-2019

Hello all,

the third episode of the series is now published: "Live, now what?"

Excellent advice from Luke Kasper on how to prioritize your work from day 1.

Check it out.

EF

Eric Feron · ‎06-10-2019

I am happy to announce that we are augmenting our "New customer journey" series with a whole new segment.

Beside the:

1- Implementation processes segment,

2- Learn more deep dives segment,

We can now get started with the

3- Technical How-tos segment.

Luke Kasper has once again risen to the challenge.

We are now preparing an episode on Security Operations notifications: What, why, when and how, with a demo.

This should be live before the end of June.

The whole journey is starting to take shape as follows:

To stay tuned, make sure you subscribe.