Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Update Description of SIT

festeves1
Tera Contributor

Hello, 
I am working on a playbook in the flow designer. I am creating a SIT task for the playbook, however it does not let me set the Description of the task, only the Short Description. 
see example screenshot.

festeves1_0-1700156304892.png

This causes the description of the task in the UI to be blank.

festeves1_1-1700156356156.png

How do I add a description to a SIR (SIT) task?
Thanks

 

1 ACCEPTED SOLUTION

Martin Dewit
Kilo Sage

The "Create Response Task set Incident state V1" Action is a pre-built Action and is available to view and edit from within Flow Designer > Actions. You can add Description as an Input then add to the Create Task step, save and publish (make sure no conflicts).

MartinDewit_0-1700161322034.png

MartinDewit_3-1700161380039.png

 

MartinDewit_2-1700161331731.png

 

 

 

View solution in original post

2 REPLIES 2

Martin Dewit
Kilo Sage

The "Create Response Task set Incident state V1" Action is a pre-built Action and is available to view and edit from within Flow Designer > Actions. You can add Description as an Input then add to the Create Task step, save and publish (make sure no conflicts).

MartinDewit_0-1700161322034.png

MartinDewit_3-1700161380039.png

 

MartinDewit_2-1700161331731.png

 

 

 

festeves1
Tera Contributor

Hello Martin,
Thank you for the response, this solution was easy to understand and the pictures helped a ServiceNow novice like myself, a note for others with the same problem, the "Actions" tab from the flow designer will not be visibility unless you have certain permissions.