All, I am doing some planning... so a question for everyone: Once VR or SIR are up and running successfully, what is important enough to start a Phase 2 project? What I mean is... Would you like additional configurations, new integrations, new OOB ca...
There is an ongoing doubt to know what happens to a Vulnerable Item deferred by an exception rule if it gets updated by the system and no longer matches the initial conditions of the exception rule. Following OOB does it get re-opened or what should ...
I have a question. We want to integrate Tenable.io with ServiceNow CMDB to manage the client asset. Is there any requirement from the ServiceNow side? I found some content on the screenshot (Tenable and ServiceNow Integration Guide), "Service Graph ...
Hi SecOps experts, I'm trying to install the latest version of SIR (13.4.3) on my PDI but it's stuck as per the attached screen shot: V. 13.4.3 has only been in GA for a couple of days, so I'm wondering if that's the problem. Interested to hea...
We have requirements to implement restrictions on the number of days exception requests on the Remediation Tasks or Vulnerable Items can be requested. When requesting exception through the Vulnerability Manager Workspace, the Until selection is a cal...
Any specific reason behind this ? Why they have separated ?
Hello All, I am banging my head against the wall with this one. I am in the MSIM workspace. I have the sn_msi.worksapce_admin and the sn_msi.workspace_manager roles. I can propose that a security incident become a major incident. But then cannot prom...
We are on Vulnerability Response Vulnerability Response 21.1.2. What we are seeing is that some VITs although they meet the remediation target rule condition(s) they are not getting remediation target dates populated on the VIT. The remediation ta...
Hello Team i want know about how to integrate Solar Winds,Rapid7,Manage Engine, MS Defender EDR this event management tools with servicenow, and what are pre-requisites for this, please explain step by step for this and do the needful.
Hello, I want to create a Metric Definition that calculates the state duration of a SIR from when it was opened till its state changed from 'Contain'. By now I have the following script : // variables available// current: GlideRecord - target incide...
Hi all, I am trying to install the Security Incident Response Workspace plugin in my instance. I first installed all the dependent plugins, and when I proceeded to install the Security Incident Response Workspace plugin, I could not find it in the Pl...
Hello ServiceNow Community! I am doing an integration of ServiceNow VR with Qualys, and encountered an issue where KB import works fine, but Host import fails with error 400 (Bad Request).We've dug through all the logs we could find, but the most des...
Hello experts,I encountered this behavior but I am not sure if this is changes in Washington Version.For both Utah and Vancouver version (based on PDI test), there is no added role for survey_reader when the itil role is added to a user. But in the W...
Hello Team,I am working on a VR implementation and If I want to assign all VULs to one group, Is it better to use the User Group option to assign to a static group? I created an assignment rule to assign all the VITs to the one group, but when runnin...
I need to insert a record in Incident table through JSON format can anyone help to let it happen??