Update Description of SIT

festeves1
Tera Contributor

Hello, 
I am working on a playbook in the flow designer. I am creating a SIT task for the playbook, however it does not let me set the Description of the task, only the Short Description. 
see example screenshot.

festeves1_0-1700156304892.png

This causes the description of the task in the UI to be blank.

festeves1_1-1700156356156.png

How do I add a description to a SIR (SIT) task?
Thanks

 

1 ACCEPTED SOLUTION

Martin Dewit
Kilo Sage

The "Create Response Task set Incident state V1" Action is a pre-built Action and is available to view and edit from within Flow Designer > Actions. You can add Description as an Input then add to the Create Task step, save and publish (make sure no conflicts).

MartinDewit_0-1700161322034.png

MartinDewit_3-1700161380039.png

 

MartinDewit_2-1700161331731.png

 

 

 

View solution in original post

2 REPLIES 2

Martin Dewit
Kilo Sage

The "Create Response Task set Incident state V1" Action is a pre-built Action and is available to view and edit from within Flow Designer > Actions. You can add Description as an Input then add to the Create Task step, save and publish (make sure no conflicts).

MartinDewit_0-1700161322034.png

MartinDewit_3-1700161380039.png

 

MartinDewit_2-1700161331731.png

 

 

 

festeves1
Tera Contributor

Hello Martin,
Thank you for the response, this solution was easy to understand and the pictures helped a ServiceNow novice like myself, a note for others with the same problem, the "Actions" tab from the flow designer will not be visibility unless you have certain permissions.